Senior Accounts Receivable Manager

Position Overview

The Senior Accounts Receivable Manager is a vital position that reports to the Vice President of Accounting. As the Account Receivable Senior Manager, you will lead a dynamic team and oversee the organization's full-cycle accounts receivable and collections efforts. This requires a keen eye for detail and a deep understanding of accounting principles to ensure the accuracy and completeness of financial records. You will be responsible for establishing and enforcing policies, procedures, and KPIs to optimize the efficiency and effectiveness of accounts receivable operations. Your leadership skills will be essential in hiring and training new associates and fostering an atmosphere of teamwork and mutual support. With your expertise, you can identify potential issues, develop and implement solutions promptly, and ensure that the department runs smoothly, leading to the successful collection of outstanding payments.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Empower the team to achieve their daily collections metrics

Analyze, develop, and track Key Performance Indicators (KPIs) to ensure team accountability.

Facilitate monthly aging review meetings with supervisors and regional senior leadership.

Develop best practices and continuous improvement activities that mitigate errors and maintain compliance.

Manage and lead staff training, conduct performance evaluations, and oversee new hire onboarding to improve productivity and work quality.

Coach and mentor team supervisors and team members to ensure professional development and success

Escalated point of contact for customers with overdue accounts, approving refund requests and collaborating with negotiation efforts.

Oversee the research and resolve escalated customer issues and complaints concerning billing, tax, and customer service discrepancies

Analyze customer accounts at the time of application for skipped, partial, or error payments. Contact customers to resolve remittance discrepancies.

Analyze and audit customer onboarding (including e-commerce) and determine credit limits if applicable.

Maintain meetings with direct team members to ensure the successful achievement of month-end goals.

Participant in month-end close and annual financial audit

Support Independent special projects

Performs all other duties and responsibilities as assigned by senior leadership

Qualifications

Bachelor’s degree in Accounting or Business Administration

Minimum of five (5) years of experience in progressive accounting management roles, including managing a high volume of B2B Collections experience.

Strong leadership skills, inspiring and developing high-performing teams.

Highly organized and detail-oriented with the ability to prioritize multiple and changing responsibilities.

A demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level

Proven successful results in meeting or exceeding established collections goals, reducing DSO and Bad Debt.

Clearly understand problems and make sound decisions to resolve discrepancies and errors

Strong Excel, Microsoft Word, and Outlook skills are required. Proficient in formulas, VLOOKUP, and pivot tables.

Display effective interpersonal skills with all levels of employees.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing this job, the employee must regularly sit, stand, talk, hear, and use hands and fingers to operate a computer, telephone, or keyboard, reach, stop, and kneel. Light to moderate lifting is required. Specific vision abilities required by this job include close vision requirements due to computer work.

Supervisory Responsibility

overseeing a department of 4-8 Direct Reports in Analysis to supervisory roles

Position Type and Expected Hours of Work

This is a full-time, exempt, onsite position.

This job description is not intended to be all-inclusive. An employee may perform other related duties as negotiated to meet the organization’s ongoing needs.