Endpoint Engineer

Location: This position is located at our Dublin, OH campus with hybrid flexibility.

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

About the role

As an Endpoint Management Engineer at Quantum Health, you will be in the critical role of ensuring the reliability, security, and efficiency of our endpoint devices. You will be responsible for managing the operations of both the Endpoint Configuration Manager (SCCM) and Intune platforms.

In addition, you will be responsible for developing and implementing endpoint management policies, automation, and reporting capabilities. Your expertise in endpoint management platforms such as Intune, SCCM, and JAMF will be essential for the success of our endpoint management efforts.

What you’ll do

Overseeing the daily operations of both the Endpoint Configuration Manager (SCCM) and Intune platforms.

Crafting and implementing Endpoint Management (SCCM/MDM) policies and administrative procedures, including the setup of authentication and conditional access requirements.

Demonstrating proficiency in application packaging and deployments.

Leveraging expertise in PowerShell scripting for the creation of automation solutions and interfacing with APIs and systems.

Showcasing your skill in efficiently executing multifaceted software and patch deployments through SCCM and the Intune platform.

Cultivating a deep understanding of the SCCM platform's architecture and its constituent components, enabling the identification and resolution of issues across all architectural levels.

Possessing comprehensive knowledge of Microsoft security patching deployments and the associated reporting processes.

Functioning as a subject matter expert for endpoint management, providing escalated support and troubleshooting for complex endpoint issues.

Focusing on end user experience and anticipating business needs to adapt endpoint solutions as needed.

All other duties as assigned.

What you’ll bring

Combined minimum of 8 years’ higher education and/or work experience in systems design, management and/or architecture

Bachelor’s Degree in an information technology related field or equivalent experience preferred.

Related certifications: Microsoft Endpoint Administrator Associate, Microsoft Modern Desktop Administrator Associate, Microsoft Certified Solutions Associate, Microsoft Azure Administrator Associate, JAMF Associate

Experience with Active Directory, Databases, Virtualization, and Cloud Technologies (AWS, Azure)

Expertise in endpoint management tools and technologies (SCCM, Intune, JAMF).

Expertise in supporting/troubleshooting operating systems including Windows 10/11, and/or MacOS.

Knowledge of computer networking and associated protocols

Proficient with a scripting language such as PowerShell

Ability to prioritize work and work under minimal supervision.

Protect and take care of our company and member’s data every day by committing to work within our company ethics and policies.

Protect and take care of our company and member’s data every day by committing to work within our company ethics and policies.

Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.

Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.

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