Customer Service Coordinator

JOB SUMMARY

The Customer Service Administrator is responsible for assisting with shipment orders in liaison with UPS and preparing administrative documents for customer order tracking. This position will be a key player in supporting our customer service team to ensure a seamless delivery process.

PRINCIPAL FUNCTIONS & OBJECTIVES

Opening and Closing UPS trucks

Loading and managing shipment orders on UPS trucks

Emailing tracking to customers

Updating SAP with tracking information

Ordering tracking pro numbers

Coordinating and interacting with other department personnel as required.

Maintaining a high standard of professional decorum and practices when dealing with customers, suppliers, peers, supervisors, and other key stakeholders.

CSR Both Canadian and US backup for vacations and absent days.

Maintaining accounts in assigned coverage of territory(s)

Responding to incoming calls, emails, and inquiries from customers

Order entry.

Resolving customer complaints and conflicts with patience and courtesy

Responsible for payment collection through Credit Cards, wires, and cheques

Creating Delivery Notes and passing them on to the warehouse for shipping

Other responsibilities and accountabilities as assigned by the Customer Service Manager, and management.

KEY SKILLS AND EXPERIENCE

Minimum 1 years of relevant experience

Proficient in MS Office Applications

Excellent verbal, written and communication skills

Strong interpersonal skills

Highly organized with a proven ability to multi-task

Productive and efficient in planning and executing work

Service driven with exceptional attention to detail

Productive and efficient in planning and executing work

Exceptional attention to detail

Ability to work well in a fast-paced environment

Experience with SAP is considered an asset

Energetic, upbeat and a tenacious team player

We appreciate the interest of all applicants; however, only those candidates selected for an interview will be contacted.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.