Front Desk Agent-PT Seasonal

Job Description

Job Overview

We are looking for a friendly, self-motivated, team-player who is tech savvy, detail oriented and loves customer service! The ideal candidate for this role will have excellent personal presentation and interpersonal skills. Attention to detail, the ability to multitask, and excellent communication skills are essential. The ideal candidate will also have a warm welcoming smile, a positive attitude, and be knowledgeable about all the treasures our area has to offer.

Job Responsibilities

Ensure our guests receive the best service and experience

Offer prompt, excellent, and respectful customer service to our current and prospective guests

Communicate with internal departments, external vendors, and contractors as necessary

Ensure all guest needs and/or requests are met before guest arrival

Work with team members to resolve issues quickly and efficiently

Offer the most up to date information when communicating with guests or other departments

Keep software systems as up to date as possible

Report and schedule maintenance tasks that are reported by guests

Qualifications

Previous experience in the hospitality industry, vacation rental industry, or a related field is preferred

Proficiency with standard office software applications and the ability to learn new software programs

Reliable transportation to and from work

The ability to work flexible hours including weekends and holidays as needed

Must be able to diagnose issues and implement solutions

Must have excellent time management and organizational skills

Must have excellent verbal, written and interpersonal skills

Passion for hospitality and helping the team create an exceptional guest experience

Ability to handle difficult situations and exhibit emotional intelligence

Lead by example and hold the team accountable for productivity and delivering results

Able to multi-task and manage multiple projects simultaneously

Must have ability to work in a fast-paced environment and prioritize needs of guests in an effective manner

Problem solver with a "can-do" mentality

Ability to analyze financial data

Proficient in Microsoft Office Suite and or other computer applications or software

Schedule

This is a part-time, seasonal position. Typical business hours are 9 AM to 6 PM. Working days are Wednesday through Friday.

About Us

Pristine Properties Vacation Rentals, LLC manages properties throughout the Cape San Blas and Mexico Beach areas. The Company was formed in 2003 to service a small number of properties. This family owned, and operated, company has grown over the years to become the largest property management company in the area managing nearly 250 properties. We are proud to represent the property owners and guests we've had over the years. Pristine Properties Vacation Rentals, LLC carefully chose the starfish as the emblem to represent the 5 Star Property Management and Vacation Rentals organization they have created.

The philosophy we operate under is simple - we are here to delight our homeowners and their guests. We want every guest to experience ultimate relaxation on our pristine coastline. We believe that higher quality can be delivered without higher costs and that premier service not only books the best homes, but it brings in the best guests that come back year after year.