Instructional Designer - Stores Learning and Development

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.

The Instructional Designer supports the Product, Selling, and Initiatives team in creating best-in-class training solutions for our Field Associates. An expert in teaching how to lead and deliver an exceptional customer experience, they’re an advocate for the field organization and collaborate with cross-functional partners to conceptualize, develop, and deliver product and selling-focused learning strategies and streamlined resources that drive results.

Specifically, this position will:

Create and maintain innovative training resources to build, retain, and sustain field associate product knowledge.

Develop learning experiences based on customer engagement and selling techniques that are engaging, realistic, and relevant to today’s learner.

Includes (but not limited to) videos, eLearnings, instructor-led meetings/ conferences, and reference materials.

Leverage strong collaboration skills to partner with Subject Matter Experts (SMEs), field partners, and stakeholders to clearly understand target audience and content needs to construct learning and performance outcomes

Utilize project management fundamentals to build detailed and attainable project plans that include tracking, milestones, deliverables, and communication/review cadences

Write agendas, outlines, presentations, scripts, storyboards, process-oriented documentation, and all other supporting materials

Support execution of gratis for field associates, meetings, and conferences/events.

We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. Benefits offered to eligible Bath and Body Works associates include a no cost mental health and well-being program, health coverage with a variety of plans to choose from, flexible and affordable saving programs, paid time off and a merchandise discount. Visit bbwbenefits.com for details.

View Benefits Information

Retail background, store selling/operations experience

A passion for learning, teaching, and inspiring performance through creative solutions

Extraordinary written and verbal communication skills, including proofreading

Possess learning agility and ability to adapt in a fast paced and collaborative team environment

Microsoft Office and Adobe Creative Suites application skills

Strong organizational skills, detail and process oriented; ability to handle multiple, complex projects and adapt quickly to business changes

Demonstrates strong verbal communication skills including listening, probing for understanding and articulating ideas and messages in a clear and concise manner

Travel requirements 10%

Education:

Bachelor’s degree in or equivalent work experience (ex. 1 - 3 years’ experience in formal writing or instructional design)

Core Competencies:

Lead with Curiosity & Humility

Build High Performing Teams for Today & Tomorrow

Influence & Inspire with Vision & Purpose

Observe, Engage & Connect

Strive to Achieve Operational Excellence

Deliver Business Results

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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