Cage Supervisor

Job Description

Job Summary:

The Cage Supervisor is responsible for supervising the cage personnel and the operation of all casino cage locations during a given shift. Responsible for the administration of Saracen Casino’s Internal Control System, Check Cashing policy as well as company and departmental policies and procedures. The Cage Supervisor is responsible for communicating pertinent information to all Cage Team Members and Management on a timely basis. The Cage Shift Supervisor is responsible for promoting outstanding guest relations and consistently presents a professional demeanor at all times. All functions are to be performed within the guidelines of the Saracen Casino Resort’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Able to read and understand the Saracen Casino and Resort Internal Control System and Check Cashing policy.

Responsible for multiple transaction recording and SAR activity.

Knowledge of local jurisdiction and gaming laws (Federal and Tribal) as well as internal controls, policies and procedures.

Demonstrates an understanding in all cage operations for each cage bank.

Demonstrates the ability to identify and locate variances within the banks and the front line.

Demonstrates the ability to maintain employee records.

Identifies, prioritizes and resolves problems which occur during the assigned shift and communicates important information to the Cage Manager, Shift Managers, Main bank cashiers and cage cashiers on an as needed basis.

Demonstrates the ability to resolve guest disputes.

Maintains a consistent and regular attendance record.

Promotes positive guest relations through prompt, courteous, and efficient guest service with internal and external guest.

Maintains a professional departmental, company and community reputation.

Concisely communicates problems, ideas and concerns to management on a timely basis.

Team Member is responsible for answering guest questions about Saracen property, as well as TGA questions regarding job specific.

Demonstrates attention to detail and utilizes sound judgment in work situations requiring individual decisions.

Demonstrates leadership by example and is “hands on” when business required.

Must be flexible in scheduling.

Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.

Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Attends all necessary training meetings.

Assist in other projects, as directed.

Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.

Outstanding example of and a credit to Saracen Casino Resort

QUALIFICATIONS/REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

High school diploma or acceptable equivalent required.

Must be a minimum of 21 years of age or older upon employment.

Previous Cage Supervisory experience desired but not required.

Must have a Comprehensive knowledge of Saracen Casino Internal Controls, department and company Policies and procedures.

Team Member should be able to perform math problems. Basic addition, subtraction, and multiplication knowledge required.

Ability to apply common sense understanding to carry out detailed and technical written or oral instructions.

Must present a well-groomed and professional appearance.

Must possess excellent communication skills.

Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.

Ability to write routine correspondence and to speak effectively to the public, employees and customers.

Must have the ability to deal effectively and interact well with the customers and employees.

Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Must be able to be approved for and maintain a valid gaming license.

Work nights, weekends and holidays as required.

Employment is contingent upon a favorable outcome of a background investigation and drug screening

Physical, Mental and Work Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Must be able to stand, walk and move through all areas of the Casino for a lengthy period of time – up to eight (8) hours.

Must have the ability to work indoors as well as in extreme temperatures.

Must have the physical ability to work with extreme weather as well as the ability to lift 25 lbs, to squat, stand or bend repeatedly.

Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.

Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Saracen Casino Resort is an Equal Opportunity Employer.