Dispatcher II

CompanyCox Automotive - USA

Job Family GroupVehicle Operations

Job ProfileDispatcher II

Management LevelIndividual Contributor

Flexible Work Option Can work remotely but need to live in the specified city, state, or region

Travel %No

Work ShiftDay

CompensationHourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Cox Automotive Mobility Fleet Services keeps your fleet moving.

Headquartered in Indianapolis, Cox Automotive Mobility Fleet Services (CAMFS) has grown to become one of the largest fleet maintenance companies in the country.

CAMFS is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. CAMFS also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

CAMFS is currently hiring a Dispatcher II to dispatch and schedule preventative maintenance (“PM”), repairs and services discovered during inspections - a ‘Customer Experience Leader’ with the responsibility to ensure that the overall customer experience is ‘best in class’. This is to be accomplished by the execution of the outlined processes within the work instructions with proficiency and enthusiasm. A Maintenance Coordinator will demonstrate active listening skills to ensure that the customer’s needs are met, and exceeding customer and company set expectations. If you are looking for a new place to call home, we would love to talk to you!

Duties & Responsibilities:

Managing Preventative Maintenance, Scheduled Repairs and Unscheduled/Emergency services transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.

Timely and accurate documentation and notation in all CAMFS systems regarding each customer contact

Providing excellent customer service for all internal and external customer calls.

Be professional and establish positive customer rapport, encouraging repeat business

Obtain customers approval for all repairs and services to be performed

Coordinating towing of customer units when necessary

Scheduling repairs and maintenance with CAMFS resources as a priority

Scheduling outside vendors only when CAMFS technicians are not available, which will only occur when the customer unit is in a location that is not serviced by CAMFS or the CAMFS does not have availability to provide timely service to the customer

Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling

Additional duties and special projects as assigned

Requirements:

High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years’ experience in a related field.

2+ years’ experience in a service or call center environment, preferably in the commercial vehicle maintenance or transportation industry.

Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.

Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.

Excellent organizational skills and the ability to balance a variety of tasks

Strong Excel and data entry skills, and the ability to learn new platforms (such as CAMFS IT Systems, including Web Wrench, MobileFrame, RO Writer)

Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful

Ability to work independently and collaboratively within a team environment

Excellent problem-solving skills

Highly organized with exceptional follow-through abilities

Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About UsThrough groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

R202444276