Systems Administrator

A recognized services company in Washington, D.C. is looking to add a new Systems Administrator to their growing staff.

Responsibilities:

The Systems Administrator will:

Evaluate user requests from customers experiencing problems with hardware, software, networking, and other computer-related technologies as well as deploying, patching, preparing, and configuring enterprise software, middleware, and independent licensed software.

requires technical knowledge and troubleshooting experience and aptitude. The ability to learn, adapt quickly, communicate effectively, and complete work within given timelines is needed to be successful.

Track Workstations across the enterprise and remediate.

Software, hardware, networking troubleshooting skills.

Broad knowledge of computer, networking, and software fundamentals.

Provides quick, responsive, high quality and consistent service.

Proficiency with mainstream commercial off-the-shelf (COTS) products such as Microsoft Office, Lotus Notes, Adobe Acrobat, and others.

Proficiency in the management of platform for Windows endpoints providing inventory, software distribution, OS imaging, and settings in security management.

Log/track incident/problem management database and maintain history records and related incident/problem documentation.

Read, write, interpret and/or verbally communicate to solicit or explain complex or technical information using simple verbiage.

Must be customer focused, a team player, and able to work on multiple tasks with minimal supervision.

Keeps internal customers productive and performing at the highest possible level possible.

Qualifications:

U.S. Citizenship required.

Must pass background investigation for a Public Trust.

Associate degree in a Technical Field.

Minimum of two (2) years of experience in Systems Administrator/Technical Specialist/Desktop Support/Vulnerability Management role.

Proficient in PowerShell and Microsoft Endpoint Configuration Manager (MECM/SCCM).

Experience working with/deploying/troubleshooting issues with Enterprise Images and creating updates.

Detailed understanding of Windows Update mechanisms and driver management.

Excellent troubleshooting abilities in software, hardware, and networking.

Prior experience in a customer-facing role, either remote or face-to-face.

Relevant certifications are a plus (e.g., CompTIA Security+, MCSE).