Clinical Account Manager

Job Description

At Psych360, now a vital component of Mindcare Solutions, our unwavering focus is on achieving successful patient outcomes, harmonized seamlessly with a spirit of innovation. This synergy breathes life into an all-encompassing work environment that fuels collaboration. Rooted in our shared dedication to enhance national psychiatric access through superior patient care, we have nurtured Psych360 into a thriving haven for those who yearn to make impactful contributions and flourish.

Clinical Account Manager

Psych360, now part of MindCare Solutions, is a leader in comprehensive mental health solutions for long-term care communities; clinician owned and operated. We are seeking an experienced Clinical Account Manager specifically focused on long-term care (LTC) facilities. This vital role manages and maintains relationships with our clients to ensure maximized delivery of our high-quality healthcare services.

Compensation: $65,000 - $75,000 per year + Bonus Opportunities

Position Summary:

The Clinical Account Manager specializing in long-term care facilities is responsible for building and nurturing strong relationships with our clients, overseeing the delivery of healthcare services, and ensuring the satisfaction of both clients and patients. This role combines clinical expertise with account management skills to optimize patient care and business outcomes.

Account Management:

Serve as the primary point of contact for all facilities within the territory, understanding their unique needs and requirements

Establish and maintain long-lasting relationships with key stakeholders, including administrators, healthcare providers, and staff

Provide monthly in-person presentations to every facility within the territory based on their customized, and evolving, needs and requirements

Respond promptly to client inquiries, concerns, and requests, addressing any issues and ensuring client satisfaction

Act as a liaison between facilities and Psych360 operations, facilitating communication and problem-solving

Collaborate with the clinical care team including: PsychNPs, Medical Directors, Psychologists, LISWs, etc. ensure the delivery of high-quality patient care

Analyze healthcare data and performance metrics to track outcomes, assess the effectiveness of healthcare services, and make data-driven recommendations

Monitor and evaluate the quality of care within the facilities, identifying opportunities for improvement and implementing corrective actions

Ensure facilities comply with all relevant healthcare regulations, accreditation standards, and quality assurance requirements

Qualifications:

Bachelor's degree in nursing or a related healthcare field (master's degree preferred)

Unrestricted Licensure as a Registered Nurse (RN) or other relevant healthcare credentials

Proven experience in healthcare account management, clinical oversight, or a related role

Knowledge of Long-Term Care facility operations, regulations, and industry trends

Strong problem-solving and critical-thinking abilities

Ability to work independently and as part of a team

Proficiency in healthcare software and data analysis tools

Maintain clinical competency & compliance with HIPAA

Ability to travel locally

Active and unrestricted driver's license

Benefits:

Competitive Salary + Bonus Opportunities

Mileage/Vehicle Reimbursement

Full Health, Vision, and Dental

HSA/FSA

401K with 4% match

Disability

Life/Ad&D

Positive and Professional Culture

Flexibility with Schedule

PTO (11 Paid Holidays + 120 Hours PTO Per year)

Maternity Leave / Bereavement Leave

Continuing Education

Embrace this pivotal moment – become a part of the dynamic force that propels our shared vision forward at Psych360, now a cornerstone of Mindcare Solutions.