Job Description
Overview
SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.
BASIC FUNCTION - Under direction of SP+ and the Client, this role plans, organizes and supervises the Parking Enforcement and Revenue Collections unit, inventory control of all monthly parking AVI cards, transponders, and clings; monthly verification/approval of issued parking passes verse billing records; while serving as the Account Manager for major tenants as it pertains to monthly parking at the facility.
Responsibilities
Participates in and is responsible for the timely collection of revenue from ticket enforcement area as well as other outstanding A/R balances
Review and approved lot and keycard audits submitted by Managers
Maintains the inventory of all AVIs, hangtags, transponders, coupons, and any other revenue generating device/paper
Develops and assigns daily collection/citation routes and staffing schedules focuses on area of need during peak activity; on a designated route, collects and prepares parking meter revenue for deposit
Utilizes cameras and gate systems to research illegal forwards and access
Responsible for the repair and maintenance of parking meters, cameras and other equipment used in enforcing parking
Inspects, troubleshoots, assigns and/or performs parking meter calibration and repair Coordinates removal of broken parking meters/poles and installs replacements
Oversees establishment of preventive maintenance schedule maintains inventory of tools and parts orders replacements as needed to ensure timely meter repair
Responds to questions and concerns from public, both orally and in writing, regarding tickets written and enforcement activities
Communicates from field through use of handheld radios
Resolves more complex problems reported by staff conducts investigations and reports findings
Review and understand tenant leases as it pertains to parking leases
Ensures implementation of aesthetic standards for downtown area by assigning and/or performing a variety of duties, which include installation of proper signage, educational materials, etc
Assists with preparation and monitoring of unit budget
Trains and instructs enforcement staff implements Total Quality Service training in unit operations
Participates in employee selection process supervises, assigns, and reviews work of fulltime and part-time staff completes performance appraisals counsels and disciplines subordinate employees
Operates personal computer to generate a variety of reports regarding meter revenue, expenses, outstanding collection balances and other information
Daily, Weekly, Monthly, and Annual reports as required Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations; documents decisions pertaining to voiding citations
Provides and promotes frontline customer service in interactions with all parkers at the facility
Qualifications
Minimum 3 years of Account/project management experience
Proven Account Management skills required in order to create, maintain and enhance customer relationships
Extremely detail oriented
Technical competence (understand software, hardware, networks, etc)
Motivated, goal oriented, persistent and a skilled negotiator
High level of initiative and work well in a team environment
Excellent written and oral communication skills
Handles stressful situations and deadline pressures well
Plans and carries out responsibilities with minimal direction
Undergraduate degree or some college
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.