Sales Engineer - Technical Support

Company Overview:

myKaarma is a highly integrated team of people that strive to streamline and make the customer experience of Automotive Dealerships totally frictionless and touchless. We believe in the science of evolution, while challenging the status quo is a fundamental part of our DNA. Headquartered in Long Beach, CA, myKaarma is an end-to-end SaaS customer interaction and workflow platform for franchise automotive dealership service lanes and fixed operations departments. myKaarma’s solution includes an integrated suite of scheduling, interaction, communication, and payment tools that drive efficiencies for dealer service lanes and improved experiences for vehicle owners.

Role Description:

We are looking for a Sales engineer - technical support representative which should include emphasis on Customer First, Working Backwards and TPS philosophies. Acting as a trusted advisor and valued partner, you'll strive to provide a personalized and effective customer experience through innovative problem-solving. Collaborating closely with customers, you'll aid in fostering business growth while ensuring a welcoming and inclusive atmosphere within the myKaarma Support team. Our team embodies a blend of intelligence, ambition, and empathy, all dedicated to achieving success. We're committed to nurturing talent, empowering individuals, and fostering continuous growth in a dynamic startup environment where versatility is key.

This role is based in our Kitchener, ON office. If you're ready to embark on an exciting journey where every day brings new challenges and opportunities for learning and development, we'd love to hear from you.

The Sales engineer - Technical Support Representative will be responsible for the following:

Promote sales to existing clients

Assess client’s needs and resources to recommend the appropriate goods or services

Provide input into product design where goods or services must be tailored to suit client's needs

Consult with clients after sale to provide ongoing support

Reach to clients after sale or signed contracts to provide ongoing support

Train customers' staff in the operation and maintenance of equipment

Provide clients with presentations on the benefits and uses of goods or services

Resolve product and service related problems

Troubleshoot problems related to equipment

Troubleshoot and resolve technical problems

Train or assist in the training of other workers

Recommend products or services to customers

Provide consultative services to translators, interpreters and technical writers

Supervise other technical staff

Required periodic weekend shifts

Skills and Qualifications:

Experience at a SaaS company (Required)

Experience at an Automotive SaaS company (Preferred)

Experience with Jira/Zendesk/SalesForce/Intercom/Android/iOS/Windows

Bachelor's Degree (commitment, dedication, & poise will be considered even if no degree)

We Offer:

Health benefits

Dental plan

Disability benefits

Health care plan

Paramedical services coverage

Vision care benefits

Group insurance benefits

Life insurance

Paid time off (volunteering or personal days)

Only apply to this job if

You are a Canadian citizen, a permanent or a temporary resident of Canada.

You have a valid Canadian work permit.

Here is what you must include in your application:

Cover letter

Highest level of education and name of institution where it was completed

Writing sample