Director of Hospitality

Job Description

Benefits:

401(k) matching

Competitive salary

Flexible schedule

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Why work at Pietro's?

Working with us is not just a job; it's an opportunity to be part of a legacy that has been serving great meals and creating memorable experiences for nearly four decades. Here's why you should consider joining our team:

Great Pay: At Pietro's, we understand the value of hard work, and we believe in rewarding our team accordingly. We offer competitive wages to ensure that your dedication and efforts are recognized and compensated fairly.

Great Benefits: We care about the well-being of our employees and their families. That's why we provide a comprehensive benefits package that includes:

Health Insurance: Your health is important to us. Our health insurance plans are designed to keep you and your loved ones covered.

Retirement Plans: Planning for the future is essential. We offer retirement plans to help you build a secure financial future.

Flexible Schedules: We understand the importance of work-life balance. Our flexible scheduling options help you manage your work and personal life effectively.

Great Guests: At Pietro's, we have built a loyal customer base over the years, and our guests are at the heart of everything we do. Working here means being part of a community that appreciates and enjoys our food, creating a positive and rewarding atmosphere.

Great Coworkers: Joining Pietro's means becoming part of a team that values collaboration, respect, and camaraderie. Our staff is a diverse group of individuals who share a passion for delivering exceptional service and creating a welcoming environment.If you're looking for more than just a job if you want to be part of a longstanding tradition of excellence, enjoy great pay and benefits, and work alongside fantastic coworkers and guests then Pietro's is the place for you! Come be a part of our family and help us continue the legacy of providing exceptional dining experiences.

Job Summary

We are looking for an experienced and passionate Director of Hospitality to join our team. As a Director of Hospitality, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience. To be successful as a Director of Hospitality you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests. You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, as well as greeting and serving restaurant guests, and supporting service. Below is a more exhaustive list of your expected duties.

Responsibilities

Manage and oversee all front of house restaurant operations

Deliver exceptional guest service

Ensuring guest satisfaction

Respond efficiently to customer questions and complaints

Organize and supervise shifts

Manage and lead staff

Develop hourly staff

Hire new employees

Terminate employees when necessary

Training and evaluating staff performance

Manage Labor

Manage restaurant supplies

Create and nurture a positive working environmentQualifications

Ideally, 2+ years of experience as a Director of Hospitality, General Manager or similar role

Ideally, 5+ years of experience in customer service experience

Computer literacy

Strong leadership, motivational, and people skills

Critical thinking and problem-solving skills