IT Onsite Support - Analyst - External Consultant until December

Manage User Service Requests and Incidents assigned to the team

Manage Work Orders assigned to the team

Provide support to VIP's and Trading Room

Provide support for Video Conference in the meeting rooms

Configure, install and support PC hardware (desktop, Thin Client, laptop, mobile)

Hardware management: terminate, dispose of and relocate assets in line with internal policies

Manage user equipment moves (IT Equipment and LAN connectivity) and update PC hardware inventory tool

Support of Canon & HP printers; monitoring and coordination of external support intervention

Manage repair’s activities in relation with external suppliers (Swisscom, Dell, Canon, HP)

Track software’s assets and ensure full compliance licensing