Sales & Education Executive

Grow your career with The Estée Lauder Companies!

The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. As the global leader in prestige beauty, we touch over half a billion consumers a year.

Our Company's products are sold in approximately 150 countries and territories under brand names including Estée Lauder, Aramis, Clinique, Lab Series, Origins, MAC, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Infused throughout our organization is a passion for creativity and innovation; a desire to push the boundaries and invent the unexpected.

Position Overview

Achievement of retail sales targets

Establish and maintain great relationship at store level to get support and maximize retail sales opportunities

BA management & coaching: recruit, lead, manage, drive, performance manage and develop multi-site sales team (directly or indirectly through Counter Manager where applicable).

In-store business intelligence – define and monitor KPIs

Education responsibilities:

In-store coaching, driving behavioral changes to drive sales, sales techniques, service skills plus follow up of the Education Department content.

Accountability for setting and delivering training for generic staff

Responsibilities

Retail Management

Agree with the ASOM retail sales targets for the area and break down to store level

Prepare and conduct productive in store visits.

Recommend and get approval from ASOM of monthly journey plans to reflect business priorities and opportunities

Ensure complete awareness of stores/airports developments and trends, competition activities, PAX

Report any relevant insight to ASOM and recommend relevant adjustments to targets, in store design and VM

Use retail reports to discuss, review and manage door performance vs targets

Analyze performance against KPIs, including:

% mix of business

Individual Personal Targets

Average Unit Sale

Total Daily Sales

Brand performance –v- store performance

Set up relevant activity planners, weekly and daily targets where required, incentives and any other KPIs to achieve set targets.

Coach and motive the team to achieve KPIs/retail sales targets

Liaise with in store retail partners to get the support when required and identify any opportunity to drive retail further

Management of Bas

Recruit, motivate, lead and manage the BAs on ELC payroll including all people management/employee relations/payroll/commission calculations.

OR, when on Retailer Payroll, to approve final interviews, manage team through influencing and encouragement.

Use PDP process to set clear objectives, motivate and manage performance/career aspirations

Manage Employee Relations issues with support of TR HR and Local Affiliate HR

Use HR tools for speedy performance management/records of conversations.

Motivate team through regular team communications/meetings.

Work with TR HR on sales compensation structures to ensure maximum motivation –v- ROI.

Education

Follow through the Education Seminars conducted by the Education team by coaching in-store at every visit, ensuring that new skills, knowledge and techniques are embraced and implemented to a high standard.

Visual Merchandising

Ensure correct merchandising (including testers/collateral support material/language strips relevant to PAX mix)

Hygiene standards are installed in POS and managed at all times.

Ensure digital tools are used properly

Report and follow up maintenance issues

Administration

Journey Plan – ensure cost and time efficient journey plan built with scope for agility to best manage urgent priorities.

Follow up on all necessary emails, business analysis, people management, internal stakeholders, retailer communications

Ensure regular communication with ASOM

Flexibility to travel four days per week – most weeks.

Valid driving license/easy access to major International airport

Multi-site retail field sales management expertise

Successful track record in achievement of area sales result

Multi-site people management/influencing skills/employee relations/presentation/negotiation experience

High level of emotional intelligence to best manage diverse workforce/maximize business relationships

Numeracy and commercial expertise.