Dispatcher

Main Purpose:

Responsible for printing delivery documentation (ie. invoices, transfer documents) and providing drivers with the necessary documentation required to load and transport product. Interfaces with Terminal and operations personnel to ensure a flawless loading and truck dispatching process. Maintains track of document copies and archives in accordance with document retention guidelines communicated by the Finance department. Originates requests to generate credit notes in case document reversals are required.

Knowledge Skills and Abilities, Key Responsibilities:

Key Responsibilities:

Interface with Drivers.

Interacts with Drivers on a daily-basis to ensue necessary load and delivery documentation is available and a flawless loading and truck dispatching process can be achieved. Uses order information provided by Customer Service or available in Terminal systems to administer loading sequence in accordance with existing procedures.

Printing of Delivery Documents.

Printing of loading and/or delivery documentation (ie. invoices, transfer documents) required to satisfactory fulfill the dispatching process. Uses available system applications (ie. TMS, Navision, etc.) to produce the required documents. In particular cases might be requested to implement business continuity procedures to generate the required documentation using alternative methods.

Back office support.

Keeps updated files and archives containing all the necessary documentation to fulfill control and legal requirements. Originates requests to perform credit notes in cases where document reversal is required.

Administration of Seals.

Administers the delivery of seals to drivers, so that they can be used on each truck compartments. Safeguards any existing seal in accordance with control procedures.

Comply with company requirements and systems relating to SAPS, HSEC & Quality and other company policies.

Requirements:

Experience/Qualifications:

• High-school degree

• At least 1 year previous experience in handling accounting paperwork (ie. invoices, credit notes, etc.)

Skills:

• Able to use computer applications

• Systems or accounting knowledge an advantage.

Competencies:

• Excellent verbal and written communication

• Able to prioritize work tasks

• Able to handle high pressure customer facing environment

• Problem solving skills

• Customer Service oriented

• Quick learner

• Proactive and detail-oriented

• Team player

Key Relationships and Department Overview:

Internal – CSR, Delivery Analyst, Terminal / Operations, Fleet

External – Haulers / Drivers

R-013795