Customer Service Consultant

Job Description

Due to a significant increase in customer volume, the Service Department at Safford Brown Mazda Fairfax is growing and in need of 2 additional Automotive Service Advisors!

We have a track record of success training people with restaurant, bar, hotel, or retail hospitality experience for this role. Bring a great attitude and a genuine desire to help customers and we will train the rest!

As a Service Consultant, you will be checking our service customers in for their visit, confirming services requested, and following up on the progress.

At Safford Brown Mazda Fairfax, we believe our success is attributed to our employees. We work on a collaborative and congratulatory team. We understand the importance of work-life balance and provide all of our employees with a positive working environment.

At Safford Brown Mazda Fairfax, you can expect to work with the best. We provide ongoing training, daily one-on-one meetings, bonuses, and guaranteed pay. Our team works together to encourage success among each of our members.

Additionally, we have a full shop of qualified technicians, providing support and capacity.

WE OFFER:

A great pay plan with commission

Ongoing professional training

Pay every Two weeks

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Large multi-franchise auto group with opportunity for advancement

Health and wellness

Flexible Work Schedule

Saturday Lunches

Discounts on products and services

RESPONSIBILITIES:

Greet customers promptly

Obtain customer and vehicle information

Clearly report all vehicle symptoms as described by the customer

Determine and recommend needed maintenance base on age, mileage and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow up time

Monitor the progress of each vehicle throughout the day, and updating customers frequently

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers

Follow-up to ensure complete satisfaction

REQUIREMENTS:

Proven record of achieving exceptional Customer Satisfaction

Positive energy

A desire for a long term career with a growing organization

Personal and professional integrity

As our ideal candidates are technologically adept, we only accept online applications. Please apply below!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.