Collections Agent

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!

We are seeking motivated and results-oriented individuals to join our team as a Collections Agent. As a Collections Agent, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions.

Making Lives Better, One Connection at a Time!

For over 65 years, Bill Gosling Outsourcing has been providing business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. Come soar alongside our Goslings, our clients, and our shared customers in one glorious, honking flock!

About the Job

As a Collection Agent, you will:

Contact customers via phone and email to collect outstanding debts

Negotiate payment arrangements and settlements with customers

Update customer account information and payment statuses accurately

Handle customer inquiries and resole issues in a timely and professional manner

Give customers information about products and services

Ensure customer satisfaction and provide professional customer support

Meet daily and monthly collection targets set by management

Adhere to all company policies and procedures as well as legal debt collection requirements

Benefits

Competitive Compensation

Growth Potential: Be part of an expanding company with ample opportunities for career advancement and professional development.

Collaborative Environment: Join a supportive and collaborative work culture where teamwork and innovation are celebrated.

Global Exposure: Work with clients and teams from diverse backgrounds, gaining valuable international business experience.

ABOUT YOU

You have a minimum of 1 year experience working in a call center or collections role

You enjoy talking to people on the phone

You have strong communication skills

You know how to negotiate and handle difficult conversations with customers

You have a desire to grow and drive your career forward

WHO ARE WE

Direct One Building,

#74 Independence Square N

Port of Spain 100203, Trinidad

We are a Canadian owned company with offices across the Globe – including North America, Philippines, Costa Rica, United Kingdom, Trinidad & Tobago, India.

CHECK US OUT FOR YOURSELF

Twitter & Instagram: @bgocareers

Facebook & LinkedIn: @BillGoslingOutsourcing

Website –

Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws. Accommodations are available on request for candidates taking part in all aspects of the selection process.

REQ-00016948