SASE Technical Account Manager

Job Description

LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought digitization and innovation to the Health and Human Services (HHS) and the NIH ecosystems. We support IT organizations by bringing precision technology and operation models that achieve mission capabilities and performance success.

Position Description:

As a Technical Account Manager (TAM) specializing in Secure Access Service Edge (SASE) implementations, you will guide our clients through the integration and operational deployment of SASE solutions. Your role is to act as a strategic advisor, ensuring that SASE implementations are perfectly aligned with each client's unique business and security needs.

Duties and Responsibilities:

Establish and maintain a deep understanding of the client’s business objectives and technical requirements to ensure that SASE solutions are effectively tailored.

Manage the end-to-end SASE implementation process, from initial design to deployment and ongoing optimization.

Serve as the primary point of contact for clients, providing continuous technical guidance and support throughout the SASE adoption lifecycle.

Coordinate with cross-functional teams within LCG to ensure that client requirements are met with timely and accurate delivery of services.

Develop and deliver tailored training and documentation to enable clients to become self-sufficient in the operation and management of SASE technologies.

Monitor and report on the health and status of client deployments, proactively addressing any issues to ensure client satisfaction and retention.

dentify opportunities for additional services and enhancements that improve client outcomes and drive further adoption of SASE solutions.

Requirements:

Bachelor’s degree in computer science, Information Technology, or related field.

Strong technical background, including familiarity with networking, cybersecurity tools.

Proven track record of managing complex technical projects and delivering client-focused solutions.

Excellent communication, interpersonal, and consultative skills.

Demonstrated ability to build strong relationships and act as a trusted advisor.

Willingness to travel as required to meet business needs.

Prior experience supporting SASE solutions such as Zscaler, Palo Alto, Netskope.

Proven ability to navigate and work effectively within Federal IT Organizations, ensuring alignment and compliance with broader organizational objectives.

Proven ability to navigate and work effectively within Federal IT Organizations, ensuring alignment and compliance with broader organizational objectives.

Compensation and Benefits

The projected compensation range for this position is $150,00 to $200,000 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at .

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.