Center Manager - The UPS Store

Job Description

The Center Manager helps the Franchise Owner(s) run the day-to-day operations of this retail location. He or she may be required to open and close the center, help manage productivity, and ensure the center’s team delivers world-class customer service to all customers while monitoring cost control and expenses. In addition, this individual will proactively lead by example by continuously coaching and developing the staff on how to upsell multiple solutions to create a one-stop center of seemingly endless business solutions for our very busy customers. Previous successful The UPS Store management experience and/or in a similar hybrid shipping logistics and print production/retail environment is preferred for this leadership role.

He or she is directly involved in optimizing sales to reach target goals, center marketing initiatives, center expense management, continuous center improvements, service delivery levels, overall personnel management, and business development.

The Center Manager also models innovative teamwork while effectively operating the center’s print department with previous experience in graphic design and print production, utilizing onsite multi-functional printers, wide-format printers, and multi-function copiers. He or she will efficiently work directly with customers and our internal print production specialists to help schedule, develop, and produce their print products in a friendly, genuinely helpful demeanor and consistently professional appearance.

The ideal candidate has completed some college coursework (business degree preferred), three years minimum operation experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, and the physical ability to perform this job (lifting, bending, etc.). He/she also knows how to listen (coachable/trainable), follow, lead, and help the center attain defined targets. He or she must have a professional, proactive, cheerful personality and be able to help motivate a team to optimize performance by modeling the right behaviors and our required core professional values. Experience in a fast-paced business environment is required. Experience in print production and proficiency in operating commercial MFM's (Multi-Function Machines) equipment is strongly preferred.

***All potential candidates MUST complete the online job application process through Omega Key Consulting's job portal for all represented and currently available openings to be further considered***

RESPONSIBILITIES

Effectively manages all aspects of the center including store staff, revenue, expense management, retail, and supply inventory, on an ongoing basis

Helps with all aspects of personnel management, which includes training, scheduling, and coaching associates as well as working directly with customers

Schedules ongoing work assignments and helps facilitate monthly performance reviews

Regularly monitors, evaluates, and helps optimize the overall in-store customer experience

Helps develop and execute store marketing program initiatives

Helps manage customer claims and any customer de-escalations on an "as needed" basis

Confirms staff's digitally submitted clock-in/clock-out timesheet records, schedules and conducts employee staff and reviews daily employee time reporting, as well as confirms timesheets before bi-weekly payroll processing

Helps oversee the utilization of center equipment, and maintenance, including cleanliness, safety, and organization

Performs other duties as assigned

QUALIFICATIONS

Reliable

Fast learner

Professional

Problem solver

Proactive with follow-up

Career-oriented and goal-driven

Friendly "people person" demeanor

Detail-oriented and extremely organized

Possesses exceptional customer service skills

Responsible and requires minimal supervision

Genuinely energetic with a positive "can do" attitude

Outstanding phone and email communication skills

Flexible and quickly adaptable in a dynamic work environment

Strong computer skills, including Microsoft Office 365 and Adobe Creative Suite

Minimum of some college coursework or tech school certifications (degree preferred)

Five years minimum working in a retail, shipping, and/or business center environment

Three to five years of management experience in retail, logistics, or other relevant industry

Able to pass a background check to become an onsite notary public is required

Graphic and/or printing industry experience preferred

THE UPS STORE, INC. together comprise approximately 5,100 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

Center Asst. Manager Position Compensation

$55,000 - $70,000 annual salary based on level of professional skills, including shipping, print production, and operational management experience

LOCATION EMPLOYEE BENEFITS

Direct Deposit

Uniforms Provided

Excellent Advancement Opportunities

Formal Ongoing On-The-Job Paid Training

PTO (Personal Time Off) Accrual

Major medical, dental, vision, and health savings program eligibility

Performance Based Bonuses

Eligibility of additional performance bonuses based on targeted performance and store revenue achievement goals

The UPS Store Operations Are Closed on Major Holidays (i.e. Thanksgiving, Christmas, New Year's Day, Easter. Memorial Day, Independence Day, etc)

VISIT OUR CAREER PAGE THROUGH OMEGA KEY CONSULTING TO REVIEW OUR CORE VALUES