Door Attendant (Part-Time)

About The Kennedy Center

“I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy

The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.

At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.

Why Join Us

We offer a comprehensive range of benefits to all employees including:

Staff offers for discount tickets

We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video!

Job Description

The Door Attendant is responsible for providing a positive first impression of the Kennedy Center. Door Attendants are expected to offer the highest level of customer service possible to patrons, donors, visiting artists, artist management, guests, and any other member of the public or administration they may encounter. Door Attendant ushers are also responsible for providing personalized service to patrons and visitors with disabilities, and are critical to the Center’s overall security and safety of its visitors.

Key Responsibilities

Politely greeting and assisting patrons with exiting and entering their vehicles.

Providing patrons and drivers with directions throughout the nearby area and beyond.

Providing assistance to patrons with accessibility needs, including retrieving Kennedy Center wheelchairs for people who need one.

Escorting patrons with accessibility needs to the appropriate theater, box office, gift shop, restaurants, and elsewhere throughout the building.

Must be aware of, and follow, the proper procedures for assisting patrons from the plaza and throughout the Center.

Be aware of all performances and special events at The Kennedy Center during assigned work shifts.

Answering patron questions in regards to tickets, show times, and theater locations.

Demonstrate an in-depth knowledge of all venues within the Center and a thorough understanding of evacuation procedures from all points within the Center.

Knows the protocol and has the ability to respond to any emergency situation.

Remain at assigned post throughout the shift unless taking an assigned break.

Work well with other Door Attendant Ushers to provide an efficient team, and the best service.

Communicate well with Supervisor, Kennedy Center staff members, security officers and other Door Attendants.

Other duties as directed.

Key Qualifications

Formal training beyond a high school diploma of 6 months to one year's duration or equivalent desired. Recommendation of Usher Services, successful completion of usher orientation, Door Attendant training, and Accessibility training including general knowledge and safety/security.

Must have the ability to remain in one location for long periods of time, be able to stand for long periods of time, be able to move up and down stairs, be able to descend/ascend ramps and inclines/declines, and be able to open vehicle doors. Must be able to provide visitor assistance as needed, including providing directions and accessibility assistance. Close concentration, visual attention and need for manual dexterity. Able to push and maneuver a patron in a wheelchair throughout the Center.

Must be available for shifts on Sunday's. Scheduling (must be able to work at least 2 (4) four hour shifts permanently a week and work location may be changed at any time, as required by business necessity. Other duties and responsibilities as presented in the Ushers’ Handbook.

Knowledgeable of all theaters, venues, and surrounding areas

Must be aware of, and follow, Kennedy Center customer service standards.

Manages difficult or emotional customer situations; responds promptly to guest needs and questions; responds to requests for service and assistance;

Excellent communication and "people skills".

Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position.

Work with a wide variety of personalities in the execution of events

Flexible work schedule. Evening, weekend and holiday work is required.

General theater knowledge helpful.

Ability to read small print.