Clinical Support Specialist

OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced Clinical Support Specialist to join our team!

Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program.

Job Summary The Clinical Support Specialist (CSS) role is responsible for providing on-site job training to new team members, floor support to staff in need of assistance with navigation of the Epic electronic health record, workflow education, and communication of optimization enhancements.

The CSS works closely with operations, Epic analysts and/or IT teams in identifying, troubleshooting, and resolving technical or end user issues with the Epic EHR.

The CSS assists with training to end users in their respective region and works in conjunction with counterparts in this role for each region.

Primary Functions and Accountabilities in addition to their current role * Job training for new team members, utilizing standard workflows as developed through clinical operations * Gain a detailed understanding of Epic to maximize the benefits of the electronic health record (EHR) for workflows in the department * Assist in rolling out standard workflows as developed * Monitor end user workflows to identify trends in efficiency with use of Epic * Report technical or end user issues to the analyst team using the ServiceNow helpdesk ticketing system * Assist analyst team with resolving end user reported issues by providing onsite outreach * Recommend enhancements to end user workflows * Serve as a resource for staff using Epic applications and workflows in their assigned support areas by being approachable, and available * Assist with scheduling and setting up workspace for Epic training courses for staff within assigned region * Assist with ongoing individual staff training sessions * Serve as a project advocate to generate enthusiasm and excitement for the change * Perform additional responsibilities as assigned Knowledge/Skills/Abilities: * Proficient computer and typing skills * Knowledge in general medical terminology, orthopaedic conditions and treatments, and clinical workflows unique to an independent musculoskeletal practice * Organizational skills with focus on tracking end user performance and improving workflows with use of the EMR * Skill in establishing and maintaining effective working relationships with physicians, physician assistants, nurse practitioners, physical therapists, occupational therapists, office managers, and clinical staff * Ability to communicate effectively, both verbally and in writing * Ability to work in a fast-paced environment * Ability to provide reliable transportation.

Position Requirements: * Currently employed in position with 2 years experience preferred.

* Must be in good standing with attendance, work effort and peer relationships * Trained in the relevant Epic applications * Some travel within region may be required Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Full-time