Passenger Service Manager

Overview:

dnata is hiring a Passenger Service Manager at IAD Airport!

Salary $65,000-$75,000

* Weekly Pay 401(K), Paid time off, Competitive benefits *

We are “Reconnecting a Better World” through our best-in-class team of dedicated, passionate, and highly trained aviation professionals. We have been awarded “Ground Handler of the Year” for seven consecutive years and are committed to our Vision of being the world’s most admired air services provider. Led from our Global Headquarters in Dubai and with international and domestic operations spanning six continents, our Mission is to deliver the promises our customers make. If you’re looking for a highly rewarding career in aviation services, you’re looking for dnata!

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

You Will:

Establish and maintain effective communication with all airline customers to best assess their needs.

Proactively serve as liaison between dnata and all airline customers in resolving customer issues.

Plan and monitor Passenger Service labor and operational expenses, as well as other relevant financial activity.

Ensure station operates in compliance with all company policies and procedures, and adhere to the company's mission, vision, and values statements.

Ensure consistent practices and processes are utilized in asset management, financial reporting, state, and local government regulations.

Direct a management and supervisory staff responsible for the primary business functions at the Station.

Direct and participate in the acquisition, training, and on-boarding of team members.

Leverage knowledge of all SLA and SGHA’s for current and future customers to deliver on our commitments.

Develop teams to improve work performance and maximize potential through succession planning, KPI achievement, coaching, ongoing training, and mentoring.

Establish and maintain a structured communication process between departments, groups, and team members to support the Station’s commitments to customers, individuals, and our Company.

Regularly interact and obtain feedback from customers to promote the Station and measure the level of customer satisfaction to improve capabilities and processes.

Ensure appropriate staffing levels are maintained through proper use of flight and personnel schedules.

Encourage employee suggestions and involvement in the improvement and growth of the Station.

Responsible for financial management including capital expenditures, forecasting, budgeting, audit performance and expense management.

Develop new business plans with capital requirements and anticipated performance.

Carry out management responsibilities in accordance with the organization's policies and applicable laws.

Collaborate with leadership team to review and analyze operational, functional, and customer data to make informed business decisions and develop new strategies.

Related duties as assigned.

You Have:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

3+ years of airline/aviation related experience and/or training.

Full knowledge of airline Passenger Service handling procedures, aviation safety and security procedures.

Effective communication skills.

Analytical and organizational skills.

Proficient in Microsoft Office.

Must be comfortable working nights, weekends, and holidays.

Possess/maintain a valid state driver’s license and other FAA/Airport required identification/seals or authorizations.

Travel as required.

Permanent