Lead Voice Engineer

LEAD VOICE ENGINEER

Secure and expertly apply the latest technologies to advance the mission as a LEAD VOICE ENGINEER with GDIT. Your work in enterprise IT will help our clients overcome evolving demands and missions. Own the opportunity to accelerate digital modernization for our clients as you accelerate your career.

At GDIT, people are our differentiator. As a LEAD VOICE ENGINEER, you will help ensure today is safe and tomorrow is smarter. Our work depends on LEAD VOICE ENGINEER joining our team supporting our DISA Enterprise Transport Management - Next-Gen (DISA ETM - NG) program at the Pentagon in Arlington, VA.

This position will support the following shift schedule: Monday - Friday 8:00am - 4:30pm.

Due to the nature of work this role entails, telecommuting is not allowed and will require the employee to report full-time onsite.

HOW VOICE ENGINEER WILL MAKE AN IMPACT

Voice System Administrator Team member on 24x7 Operation and Maintenance Staff performing daily activities in support of the DoD Revision Ribbon AS LSC; with all its Core and Peripheral systems.

Administrator will be the on-site Subject Matter Expert for the Ribbon AS system in support of over 90,000 users.

Work encompasses support of SIP based Session Managers, Provisioning Manager, Personal Agent Manager, Media Application Servers, PRI Gateways and Associated Element Managers.

Also limited interface and monitoring of Cisco Call Manager used for VOSIP system.

Support for VOIP phones, TDM and SIP Trunking, Voice Mail, E911, and UC features.

Daily activities will involve alarm monitoring, scheduling/running of system backups, system upgrades, preventative maintenance, hardware replacement, system troubleshooting, Telephony dial-plan, and routing changes.

Work independently and with vendors, identify root cause issues and determine proper problem resolution, collect logs for vendor evaluation.

Interface with customers, Local Exchange Carrier, local in-house cabling support, and Ribbon.

Perform call-flow evaluation and other duties required to operate, maintain, update, and perform break-fix actions, trouble ticketing, reporting, and system interface with other telephony switches, VTCs, & ACDs.

Required to interface with Service Now ticketing system and escalate system issues to other team leads and members when appropriate.

WHAT YOU'LL NEED TO SUCCEED:

Security Clearance Level: Secret Security Clearance

Required Experience: 8+ years of experience (or combination of education, certification and experience.)

Required Certifications: CompTIA- Security+ CE Certified (current, must not expire in next 60 days). One of the following training certifications (CE) will be required:

Avaya AS5300 or Ribbon AS Fundamentals

Avaya AS5300 or Ribbon Maintenance & Provisioning

Cisco - CCNA Voice Certified. Cisco CCNA Routing

Nortel - Carrier VoIP Communication Server XA- Core

Nortel - Communication Server 2100

Nortel - Nortel Unified Communications Solutions

Avaya - Avaya Aura Application Server 5300 R2 or Above

Avaya - Avaya Aura Communication Manager or similar Carrier PBX certification.

Experience with Oracle SIP Session Boarder Controller is highly desirable.

Education: Bachelor's degree in computer science, engineering or a related technical discipline, or equivalent demonstrable experience.

PREFERRED SKILLS:

Switch or Transport Vendor specific training or certifications are helpful

GDIT IS YOUR PLACE

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

Work Requirements

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Years of Experience

8 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification

CCNA - Cisco

APSS - Avaya Aura Application Server 5300 - Avaya

CompTIA Network Security Professional - CompTIA - CompTIA - Security+

Travel Required

25-50%

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Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.