Market Center Coordinator - Agent Services & Marketing

Job Description

Company Description

Keller Williams Capital Properties (KWCP) continues on its trajectory of growth across DC – Maryland and Virginia. It stands out as one of the fastest-growing Keller Williams Realty International brokerages. KWCP set new internal benchmarks for future growth, exceeding $2.3 Billion in total sales volume, generating over $69 Million in revenue, and giving almost $1 Million in profit share back to its agents who contributed to the company’s growth. One office alone closed over $1 Billion in sales volume. KWCP has been honored repeatedly by the Initiative for a Competitive Inner City as one of America’s fastest-growing companies, placing the company in the ICIC Hall of Fame with five consecutive appearances. It has also been acknowledged by the Washington Post as one of the Top Workplaces. As KWCP continues its growth, so do its Agent Entrepreneurs. Top-performing agents and teams choose KWCP because we offer the network platform and systems necessary to grow their business. Job Description

Keller Williams Capital Properties is seeking a Market Center Coordinator (MCC) for opportunities across the company in new and expanding real estate brokerage Market Center offices in the greater DC metropolitan region. At KWCP, the MCC is an in-person position that combines marketing, public relations, events management, client services, and general administrative skills to make the Market Center a friendly, warm, welcoming, and efficient business environment.

The Market Coordinator is primarily responsible for client service in all forms, and for the efficient and successful day-to-day operations of the office, including supporting the leadership team in meeting their objectives. They will work directly with the Market Center Administrator and act as the client services coordinator, to greet and accommodate requests and provide helpful assistance and guidance for agents with a big smile, a helping hand, and a wealth of essential information. The ambitious MCC candidate can grow into an Assistant Team Leader role, and eventually to become a Team Leader.

Duties & Responsibilities

The Market Center Coordinator is a key support role within KWCP, and will be responsible for:

Acting as the office and brand ambassador for the Market Center, fielding phone calls, guests, facilitating meetings, classes, on-site, and off-site events as necessary

Maintain and prepare the training rooms, workstations, and other common and functional areas for day-to-day operations and special events as needed

Greeting everyone with a smile—being positive, cheerful, and accommodating in all situations

Assist management team as needed to forward the goals and objectives of the office to recruit, attract, hire, and retain agents

Assist in onboarding and helping agents get acclimated to the brokerage while acting as a resource to help direct questions to the appropriate party

Provide support and feedback to the Market Center Administrator, Team Leader, and other team leaders on all matters affecting the productivity and operation of the Market Center

Engage and build enthusiasm with agent body by making phone calls daily, creating compelling reasons to bring more people into the office, and gaining attendance at each training event

Provide marketing and communications support and outreach for classes, programs, events, and office activity through digital platforms, social media, and internal communications collateral

Celebrate agent and office achievements through marketing on social media, phone calls, and in-person recognitionQualifications

Minimum of 1-3 years of office experience in an administrative capacity

Standout verbal and written communications skills, with phone skills and ability to handle multiple, often simultaneous interactions

Proficiency with Microsoft Office suite essential applications, document management, Canva, DocuSign, and familiarity with email marketing platforms

Marketing, event planning, public relations skills and experience are a plus

Top candidates will be friendly, outgoing, and willing to help with anything and everything. They are great team players with a ‘can-do’ attitude. They will be systematic and efficient, with good planning and problem-solving skills. The MCC has a happy, positive attitude, and a willingness to serve. They will take opportunity to grow and thrive, seeking potential growth with a commitment to learning at each opportunity.

Additional Information

Keller Williams Capital Properties provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Menkiti Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.