Job Description
Job Profile
We seek a self-starting, technical, driven individual who will work cooperatively with a distribution team to maintain and grow existing business, create new business and meet or exceed monthly sales quotas while increasing customer satisfaction. We are a growing company in the industrial and high technology markets and are looking for hard working and skilled individuals.
Inside Sales Job Description
Specific duties of the Inside Sales employee will include:
Generate new and repeat sales by providing product and technical information in a timely manner
Determine customer requirements and expectations in order to recommend specific products and solutions
Recommend alternate products based on cost, availability or specifications
Present price, credit and terms in accordance with standard procedures of the company
Accurately process customer transactions such as orders, quotes or returns
Provide accurate information regarding availability of in-stock items
Obtain accurate information from vendors relating to shipment dates and expected date of delivery
Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
Fill requests for catalogs, information or samples
Capturing of accurate and complete information in Customer Relationship Management system
Identify trends in customer satisfaction or dissatisfaction
Manage time effectively, meet personal goals and work effectively with other members of the distribution team
Communicate to the purchasing department unexpected increases or decreases in demand for products
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
Follow company policies and procedures
Present a professional image at all times to customers and vendors
Perform other duties/ projects as assigned.
Skills Required
The ideal candidate will have experience in industrial distribution.
Great phone presence as you will be doing business over the telephone.
Highly organized, great with time management.
Able to work in a fast-paced, self-directed entrepreneurial environment.
Exceptional verbal and written communication skills.
Highly proficient level computer skills including MS Word, PowerPoint, Excel, and Outlook.
Should be proficient in CRM software solutions
Decision-making, problem resolution and creative thinking skills.
Able to multi-task the activities with shifting priorities.
Honest, assertive and systematic.
Ability to work both independently and in a group environment
Relevant training in Inside Sales.
Shipping and Receiving.
Great positive attitude.
Excellent Teamwork
Experience in distribution is a plus
We are seeking a Customer Service Representative - Inside Sales to join our team! You will resolve customer questions and offer solutions to drive company revenue.
Responsibilities:
Present and sell company products and services to new and existing customers
Prospect and contact potential customers
Reach agreed upon sales targets by the deadline
Resolve customer inquiries and complaints
Set follow-up appointments to keep customers aware of latest developments
Create sales material to present to customers
Qualifications:
Previous experience in sales, customer service, or other related fields
Familiarity with CRM platforms
Ability to build rapport with clients
Strong negotiation skills
Deadline and detail-oriented