Operations Manager

Job Description

ABM Industries

Hiring: Operations Manager

Location: Dublin, VA

Job Description:

The Operations Manager role position is accountable for cultivating and maintaining optimal client relationships through Integrated Facility Solutions (IFS) management for a designated site in a cost-effective manner. Also responsible to positively impact and sustain for all ABM contracted service lines. Individual is responsible for delivering a high level of customer service through the timely completion of work orders assigned to ABM service groups. The oversight for this role entails but is not limited to Janitorial services, process improvements, planning and scheduling, site safety audits, quality inspections/ audits, sub-contractor management to SOW (scope of work), personnel hiring and terminations, client KPI’s (key performance indicators), contracted SOW alignment, operational optimization, cost controls and reports.

Job Duties

Ensures optimal customer relations by maintaining constant communications with site stakeholder. Provides high quality operations service to assure proper performance of staff and sub-contractors

Acts as primary liaison for all site-specific client stakeholders, actively ensuring that service is prompt, responsive, and effective and that inter-departmental concerns are addressed and resolved efficiently

Provides regular monthly KPI’s and analysis to client and ABM management team. Presents ad-hoc status reports as necessary to keep meet client’s needs to help reduce risk and ensure smooth operations

Provides appropriate data and supporting narrative for Client Business review (CBR) meetings with client encompassing all ABM services and sub-contracted work

Prepares, recommends, and administers with assistance from Regional Manager, monthly Operational meeting data and KPI’s - Reports exceptions and adjusts as necessary with approved solutions.

Complies with client and ABM corporate policies (personnel, accounting, technical service, safety and health, ethical conduct, etc.) communicates to subordinates and ensures subordinate compliance.

Ensures that federal, state and local regulatory requirements are met including DER, OSHA, EEO, ADA, etc.

Schedules and coordinates all work priorities for ABM staff and sub-contractors

Recommends what work should be performed in-house and what work should be subcontracted; consults with leadership and/or external technical resources when making decisions on major changes in service offerings

Ensures that building reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred backlogs; adjusts priorities and/or resources as needed and ensures that deferred services is adequately documented

Reviews completed work regularly and ensure that quality standards are met or exceeded to the satisfaction of the client

Escort and guide subcontractors around client site as required to complete tasks per SOW.

Monitors service contracts to ensure compliance; addresses and resolves any contract disputes with aid of leadership.

Manages ABM purchasing program; approves major purchases; audits purchasing delegated to subordinates

Reviews and approves invoices on a regular basis and processes to accounting for inclusion on monthly invoice

Ensures that staff receives adequate technical, administrative and other training; participates in training individually

Monitors staff overtime and absenteeism against ABM standards and implements corrective measures as necessary when either exceeds acceptable standards.

Manages staff in accordance with ABM employee relations philosophy and policies; hires, terminates, recommends salary changes, conducts performance appraisals, counsels and disciplines as necessary; communicates and administers ABM personnel policies

*Job duties may be modified at any time

Essential Job Functions/Qualifications:

Degree in Business Administration or similar field experience – preferred but not mandatory.

3-5 years’ experience in building and janitorial management, preferably exposure to Integrated Facilities Services (IFS)

A collaborative leadership style that emphasizes openness and fairness

Strong management experience

Strong leadership & team building skills

Tech Savvy – especially with computers, CMM systems

Experience with janitorial service, a plus

Experience with Facility Management (STM, 3rd party contractors), a plus

Must possess a high sense of urgency tempered with strong attention to detail

Strong computer skills required.

Work Environment

General office environment

Shop environment

Possibility of exposure to Boiler Operations environments

Some exterior/outside environment

Organizational Relationships

Reports to the Regional Account Manager but interacts with client directly on a daily basis.

Supervises 30-50 Direct Reports and has oversight to ensure compliance.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (M/F/V/D)Company Description

BM is passionate about people. Since 1909, ABM has worked attentively to pair our clients with the right people to care for their businesses. Today, ABM employs more than 140,000 skilled and hardworking people who deliver exceptional facilities services.

We show our respect for every person, every day. Every ABM team member gains clear career growth programs and support. We promise safe working conditions. And together, we live out our six core values.

A diverse workforce is essential to success. As a federal contractor, ABM is committed to equal opportunity and affirmative action initiatives such as proactive outreach programs that create opportunities for all and foster a diverse, inclusive workforce. We don’t discriminate on the basis of race, religion, sex, national origin, age, color, creed, sexual orientation, disability, ancestry, marital or veteran status, or any other protected status covered by the law.

“Founded on the company’s core values of respect, integrity, collaboration, innovation, and excellence, ABM recognizes diversity and inclusion, and how we treat each other, which provides distinct business advantages. In an increasingly global marketplace, it’s critically important the rich experiences, backgrounds, and skills of our team members are fully embraced to help us meet the diverse needs of our clients.”