Customer Support Specialist - Cyprus

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Your tasks

Provide excellent customer support via email/ telephone to clients who may be onshore or offshore. Address inquiries, troubleshoot issues, and ensure customer satisfaction.

Register and manage cases effectively within prescribed KPIs in CRM tool Salesforce

Support customers with chart loading issues

Provide assistance to existing customers with Chart Sales & quotations

Manage software registration/ activation

Update and manage the FAQ/ Knowledge base and monitor PAYS position reporting

Work closely with other departments, including sales, technical support, and product development, to ensure a seamless customer experience.

Actively participate in 24/7 support shifts over phone/ email

What we need from you

University degree or equivalent diploma in Marine IT/electronics/similar fields

Interest in shipping and navigation

Desire to learn on the job and participate in trainings

Problem-solving abilities and a customer-focused mindset.

Ability to work independently and as part of a team.

Should be able to manage customers with an empathetic demeanor and handle confidential data

Good communication skills via phone / email

Good IT-knowledge and preferably experience with a CRM system

Good in English both spoken and writing is a must

Experience in marine industry an advantage

Nautical Watch-keeping Certificate / Customer Service Experience / Technical Service is an advantage

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

.

REQ10