Customer Service Representative III

Job Description

Are we RIGHT for you?

The word RIGHT stands for what we VALUE: Respect, Integrity, Growth, Honesty and Teamwork.

Why join our team?

Middlesex Water Company (NASDAQ:MSEX) has been an industry leader since 1897. We promote professional and personal development in a work environment that is supportive and responsive. We understand the importance of our services and the individuals who uphold our reputation.

Joining our team means that you have a multitude of benefits that support you in and out of the workplace such as- full medical, dental, and vision benefits, 401k, paid time off, tuition assistance, learning and development opportunities, employee assistance program, and more. To learn more, please visit

Job Summary:

Interact with all customers in a professional, pleasant and informative tone.

Successfully respond, resolve and process inquiries for general water, private fire protection and wastewater service customers within established Department performance metrics.

Timely maintenance and update of customer accounts in CC&B. The successful candidate will be passionate about supporting and driving the Company’s Values, RIGHT: Respect, Integrity, Growth, Honesty and Teamwork.

Work Performed:

Respond, process and resolve customer inquiries.

Maintain and update customer accounts; issuance of field activities (FAs), input of data for inspection orders, turn-ons and offs, rebillings, high bills, etc.

Process TO DO’s to ensure accurate and timely billing.

Prepare and send customer contact letters.

Review and audit of post-meter reading route reports such as RPT 29 (exception report) and the unbilled list report.

Analyze/correct crossed meter conditions

Handle/bill stuck meter conditions.

Process final bills.

Process new service requests.

On-line entry of transactions.

Miscellaneous filing.

Process cancel rebills.

Monitor/log/process bankruptcy accounts.

Process and control payments and pay plans.

Monitor/prepare shut-off FAs and dispatch updated information to field personnel.

Perform collection activities.

Other duties and projects as assigned by supervisor.

Process daily bank deposits, daily cash and control sheet.

Assist Billing Specialist as back up.

Qualifications:

High school diploma.

Intermediate computer skills, including Excel and Word programs.

Customer service experience.

Excellent interpersonal and communication skills.

Physical Requirements:

Use computer and calculator keyboard.

Use written, verbal and audio communication and information sources.

Retrieve and file documents.

Americans With Disabilities Act:

Climbing ability.

Visual acuity.

Manual dexterity.

Heavy lifting.

Normal hearing.

Walking ability.

Must be able to smell.

Candidates must possess authorization to work in the United States.

Middlesex Water Company and its' subsidiaries are an Equal Opportunity Employer.

Candidates must be able to pass a drug screen, pre-employment physical, background check, and have a valid driver’s license.

No phone calls please. We thank all applicants in advance for their interest; however, only those applicants who are being considered for the position, or are currently employed by Middlesex Water Company will be contacted.