Customer Support Representative (German Speaking)

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols.

We are seeking for a Customer Support Representative who will join our exceptional team which consists of experts in every functional area of business

This opening is for evening shift 5pm – 1am with two consecutive weekdays off (not weekend days)

What you'll be doing:

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Identify and assess customers’ needs to achieve satisfaction via email and phone calls

Follow communication procedures, guidelines, and policies

Provide accurate, valid, and complete information by using the right methods/tools

Communicate with other departments concerning client issues/complaints

What you'll need to be successful:

Must haves:

Fluent or native German Speaker

Strong command of the English language

Proficiency in web-surfing and multitasking

Nice-to-haves:

Office experience

Hard working with the ability to work autonomously

Able to focus on a specific task for an extended period

Any other language will be considered a plus

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees

In this role you may be exposed to adult content