Make your mark at the world's largest HVAC company The Service Coordinator will perform customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office.
What you will do: * Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of Technicians for jobs (startups/repairs, warranty, maintenance). * Handle customer inquiries and route questions of technical nature to the appropriate resource.
* Track time and attendance for Technicians.
* Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.
* Invoice and bill customers.
* Perform local office AP/AR functions.
Follow up with customer to ensure that payment has been received.
* Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
* Coordinate warranty administration process.
* Order parts and tracks shipments.
* Enter all information and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
* Maintain OSHA logs.
* Answer telephones and greets customers and maintains professional and courteous customer contact.
* Organize and coordinates inventory process.
* Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and responsible for sending to Human Resources on the new employee's first day of employment.
* Gather local prevailing wage rate and send hours worked by Technicians on applicable jobs to Human Resources.
* Provide initial notification of Workers Compensation claims to insurance carrier Maintains filing office equipment (copier, telephone, fax, etc.) for office.
Qualifications: Must have: * High School Diploma or GED * 3-5 years of related experience in MEP service field * Working knowledge of Microsoft Office Suite * Strong written and verbal communication skills * Strong organization, problem-solving, and customer service skills Nice to have: * Bachelor's degree may be considered in lieu of work experience * Experience with Astea or any other service tracking software #LI-JK1