Service Supervisor

Job Description

Job Title: Service Supervisor

Supervisor Title: Community Manager

Job Summary:

Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company’s standards for

cleanliness, appearance, safety, and overall functionality.

Essential Responsibilities:

1. Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.

2. Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing

and new move ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.

3. Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and FCA standards.

4. Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.

5. Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.

6. Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.

7. Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.

8. Supports cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.

9. Conducts regularly scheduled FCA safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.

10. Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services and assigned work orders with efficiency and urgency.

Other Responsibilities:

1. Assists Community Manager in developing the budget for regular repair and maintenance and capital expenses.

Organizational Responsibilities:

- Follows established policies and procedures by monitoring and complying with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).

- Schedules and performs minor and routine maintenance on all appropriate equipment on a regular basis. Inspects and maintains all tools in excellent condition.

- Conducts routine and periodic community inspections to identify safety and risk management concerns, keep the community in good repair, and communicate concerns about the physical needs of the community to the appropriate individual(s).

- Completes documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented, tracked and completed.

- Identifies areas for improvement and offers suggestions to improve efficiency and productivity.

- Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.

Working Conditions:

- Incumbents work both in and outside of apartment buildings and in all areas of the community, including amenities.

Physical Demands:

- Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.

- Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).

- Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.

- Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

- Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

Required Licenses or Certifications:

- Incumbents must have EPA certifications Type I and II or Universal for refrigerant recycling.

- Incumbents must have all certifications as required by State and Local jurisdictions.

- Incumbents must have valid driver’s license to operate a golf cart on property.

Knowledge, Skills, Abilities:

- Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices.

- Demonstrated ability to apply principles of logical thinking to define and correct problems.

- Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.

- Demonstrated ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.

- Demonstrated proficiency in internet, word processing, spreadsheet, and database management programs in order to maintain records of information and develop and provide information for manager’s use. (Property management system experience is preferred.)

- Ability to operate basic office machines such as copiers, faxes, calculators, postage meters, and multiline telephone systems.

- Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions in order to review and complete various financial, administrative, and legal documents.

- High School diploma, GED or related experience and/or training.