Customer Liaison

Job Description

Description:

Position: Full-time/Hourly

Hours: Monday – Friday: 8 A.M. – 5:00 P.M

Experience: 2+ years of clerical work with strong communication skills

Benefits:

Employer paid health care (100% for the individual and 75% dependents)

Employer paid dental (100% for employee)

Employer paid short term and long-term disability

Employer paid life insurance

Paid Time Off (PTO)

Vision

Legal aid/identity theft protection

Aflac

Colonial Life Insurance

Matching 401k (after one year)

Since 1977, Aircraft Specialties Services Inc. employees have enjoyed stability and unmatched compensation even in the most challenging economic times. That stability rests on our position as the global leader in quality and customer service within the general aviation industry. The Customer Liaison is a key component in maintaining our tradition of quality and service. The CL is responsible for establishing and maintaining communication with the customer while their parts are moving through the shop, obtaining the customer’s expectations for work to be performed, coordinating with department heads to ensure deadlines are met, resolving customer complaints, and collecting payment when work is complete. Because the CL will be expected to work with customers and coordinate with department heads and employees, they must possess strong written and verbal communication skills. In addition, this position will require a high level of organization and the ability to perform clerical tasks such as filing and recordkeeping. Requirements:

Ability to confer with customers by telephone, email, and in person

Ability to resolve complaints and issues

Ability to coordinate with department heads to complete tasks

Ability to understand processes we perform to communicate with the customer and department heads

Computer literacy

Microsoft Office

Stand or sit for long periods of time

Range of motion to bend, squat, and perform other basic movements

Basic math

Read, write, and interpret instructions