Landside Delivery Agent

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other

This position will be based in Yangon - Junction City Tower.

Key Responsibilities

Obsessive customer centricity

Actively build strong relationships with customers and gain in-depth understanding of their business, service needs, business drivers and growth ambitions.

Continuously improve cooperation and process to the mutual benefit of the customer and Maersk.

Be fully responsible for customer satisfaction.

Account ownership

Be the primary point of contact and act as an advocate for the Customers within Maersk.

Handle customers' booking enquiry and confirmation.

Pro-actively execute shipments and manage contingencies through solutions or alternatives.

Provide structured reporting for daily job execution and reporting to customer.

Ensure all activities are conducted in compliance with customer SOPs, with SOPs kept up to date.

Provide review to customers on service delivery performance and joint volume growth.

Own all operations activities relating to customs clearance.

Handle full customs clearance process (including upper/port clearance, import/export licence application etc..)

Apply for tax rebates (eg: Form D, E)

MACCS system updates

Manage inland transportation across different modes of transport

Container truck/box and open truck/barge/rail/air

Billing matters

Timely completion of all billing related tasks for customers and partner vendors.

Regular updates on profit/loss of all inland jobs under scope.

Transformation

Constant drive for creative solution design for optimising customer's logistics flow.

Improve Maersk internal cross functional processes.

Monitor and up-skill the service performance of our vendor partners.

Joint working with relevant external parties to improve Myanmar logistics landscape.

Keep updated to market developments, customs new regulations, import/export rules etc...

We are looking for

Few years of experience in Customer Service-related field and Freight Forwarding/Shipping would be an advantage

Business for handling inland transportation

Experience at global corporate company is advantage

Customer-centric mindset to win with customers is required

Team player - Works together with others in the business unit to achieve results, fosters teamwork

Good communication skills and the ability to communicate confidently

Good command of spoken and written English/Myanmar

Experience in massive email handling

Good computer skills (including handling of Microsoft Word, Excel, PowerPoint).

Good analytical and problem-solving skills - ability to look beyond the obvious and identify creative solutions

Confidence to speak and communicate with cross functional, as well as overseas offices

Having "Can-Do" attitude and self-motivated, innovative and seeking out new ideas and play major role as part of the team to deliver functional KPI

Be able to work under pressure and handling multi-tasks

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

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