Specialist, Retail Sales (Part-Time)

Job Description

Job Summary

Sell Zirrus products and service offerings by determining the needs of the customer and then presenting a solution that meets their needs. Create energy and excitement in retail around the “sell” of Zirrus offerings. Promote insight into our products, services, plans and technology that directly enhances the customer experience and supports sales growth. This position is a part-time Retail Sales Specialist.

Essential Job Functions

Provide and close sales opportunities based on the customer’s needs and follow the Delivering the Zirrus Experience sales process

Adhere to the Guiding Principles of the sales organization while also exhibiting the Core Characteristics of the Zirrus sales professional

Consistently meet or exceed sales goals as assigned by the Store Supervisor

Develop, nurture, and maintain effective customer relationships

Greet and assist customers; create a positive customer experience

Assist and coordinate all aspects to support a customer sale – serve as a utility player

Facilitate continuity and serve as the conduit between sales and the customer

Understand customer needs to provide appropriate match of products and specific information (e.g. product features, pricing and after-sales services)

Answer customers’ questions and concerns about products/services

Explain benefits of products and services in support of sales goals

Conduct price and feature comparisons to facilitate purchasing

Inform customers about promotions and special offers

Explain and Connect our team’s ability to provide ongoing support for products and services

Cross-sell products

Perform customer calls: cold, follow up, retention, etc.

Responsible for maintaining store presentation

Process customer payments at POS

Assist in-store with managing inventory, stock, and merchandising

Stay current with new products/services/technology

Passionate about providing customer and sales solutions; eager to engage with others

Willing to learn and embrace company policy and guidelines.

Share customer feedback with the team

Must be able to travel between retail stores

Requires NC Alarm Systems Licensing Board registration, this registration process includes an extensive background check, fingerprinting, and application process.

Other duties as assigned

Knowledge, Skills and Abilities

Interest and aptitude in technology

Highly skilled in usage of technology and committed to continued learning for new products, services and features as they evolve

Ability to deliver great customer experiences and motivated by constant customer interaction

General Industry Knowledge – with insight into the retail sales process and application

Ability to make competitive comparisons and negotiate beneficial outcomes

Excellent communication and listening skills; conversationalist that promotes open and comfortable dialogue with customers

Strong interpersonal skills

Ability to manage perspective and be understanding

Knowledgeable of consumer behavior principles

Knowledge of inventory processes and procedures

Ability to perform in fast-paced, changing work environment

Ability to work flexible shifts, work hours, etc. that are based on business needs

Bilingual ability with Spanish and English is a plus

Education and Experience

Proven experience in a retail sales environment

3 plus years retail sales experience, preferred

High School Diploma required

Degree in a relevant field preferred; or equivalent experience commensurate with the job