Dispatcher/Customer Service

Glen-Gery Corporation is a wholly owned subsidiary of Brickworks Limited. Brickworks Limited ("The Group") is a large Australian-listed group of companies. The Group has been in operation since the early 1900s, has a market capitalization exceeding $2.5 billion, and operates across 3 core business segments: Building Products, Land & Development, and Investments. The Group employs more than 2,000 FTE employees and operates nationally across Australia, recently acquiring Glen-Gery Corporation to add operations in the USA.

Founded in 1890, Glen-Gery Corporation is one of the nation's largest brick manufacturers and operates eight brick manufacturing facilities. Glen-Gery products are sold nationally through a network of over 500 distributors as well as in Canada. Since entering the USA in 2018, Brickworks have acquired Sioux City Brick, Redland Brick and the distribution business of Southfield Corporation in Illinois and Indiana (Illinois Brick, Indiana Brick). The combined North American business now has more than 900 employees, operates across 40 locations, including 8 brick plants, 26 masonry supply/retail locations and 3 design studios.

Responsibilities for the Dispatcher include coordinating product shipments, preparing bill of lading documents and maintain shipping records. Along with Dispatching, this person will also have Customer Service responsibilities.

DUTIES AND RESPONSIBILITIES:

Coordinate product shipments inbound and outbound by working with Customers, Sales, Vendors and Plant.

Prepare bill of lading documents for outgoing shipments.

Arrange for shipments by LTL and trucks as necessary.

Calculate allowable weight to load on trucks and inspect outgoing loads.

Prepare and maintain shipping records and reports.

Assist customers and provide product, availability and other info as needed.

Processing and revising orders and samples.

Inventory Control

Communicate with Customers, Vendors and other Glen-Gery Departments via email, CRM and phone

ESSENTIAL SKILLS AND CAPABILITIES:

Multi-tasking

Critical thinker and problem-solving skills

Team player

Outstanding organizational and time management skills

Hands on experience working in a busy atmosphere.

Communication skills

Data Entry, Math and computer skills including, MS Word and Excel

QUALIFICATIONS:

Minimum high school diploma with some relevant college coursework preferred.

1 to 3 years customer service/office experience, preferably in a manufacturing environment.

Experience with Salesforce ERP and CRM systems. (preferred)

Knowledge of masonry products and other building materials would be helpful.

Previous experience in coordination of deliveries preferred.

This job description is not intended to be all-inclusive and as such, the employee will be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as needed.