Visitor Center Clerk

Job Description

A little about us:

We are SOAR365! Our programs and services have always been designed for individuals and families who are coping with the daily real-world challenges of living with a disability. To that end, we've continually added more ambitious and thoughtful programs over the past 65 years. And, today our services have a profound impact on more than 1,300 people and their families.

A Day in the Life of:

As a member of our team, you will report to the Visitor Center Supervisor. You will provide exceptional customer support to members of the Armed Forces, family members, civilians, and contractors in providing various DoD identification card services. Your people skills will come in handy and will help you to maintain fantastic professional relationships with your fellow team members and those that we serve.

You will come to know the great people that make us who we are as a business and who keep our reputation alive. You will be a part of something great here at SOAR365 and you will enjoy what you do and with whom you do it.

Benefits and pay range:

$17.20 per hour

We offer a range of market-competitive total rewards that include paid holidays, paid time off, sick leave, and medical, dental, vision, flexible spending account, 403(b), life insurance, wellness programs, and discounted college tuition, to name a few.

Responsibilities and Duties:

Provide professional service and support for customers throughout their experience at the Visitor's center; addressing customer's questions and/or concerns as they relate to obtaining ID cards, along with information and guidance on eligibility requirements

Provide reception service as needed, to include: welcoming the customer, initial review of required documents to ensure the customer can obtain the appropriate card; directing customer to the appropriate attendant for services; answers telephone inquiries; and schedule appointments

Learn, operate, and maintain DEERS/RAPIDS/DBIDS/Lenel workstations in processing various types of DoD identification cards - this will include data entry, picture taking, fingerprint capturing, scanning, and attaching required documents

Ensure inventories of accountable media are conducted daily; ensuring that control/accountable inventory is secured daily; notify supervisor of shortages or discrepancies of controlled/accountable inventory; requesting replenishing of inventory prior to exhausting current inventory as necessary

Attends all required agency staff meetings and training sessions

Requirements and Qualifications:

High School diploma or equivalent

1+ years' experience in a Customer Service environment

Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances, and collections

Excellent customer service skills

Proficiency with email, Microsoft Office, and operations-related applications

Ability to learn and operate multiple computer systems/programs

Ability to work independently or in a team setting

DBIDS/DEERS/RAPIDS system knowledge is a plus

EO/AA Veterans/Disabled and other protected categories

Drug-Free Workplace

Reasonable Accommodations

If you need reasonable accommodation when you apply for a position on our website, please contact us at and ask for human resources.

SOAR365 employees benefit from working for a rehabilitative non-profit agency that specializes in providing employment opportunities for people with disabilities.