Housekeeping Manager - DC Area

Job Description

Job Summary:

Supervise work activities of Housekeeping Department to ensure clean, orderly, and attractive rooms and public areas in the hotel. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action.

Responsibility/Duties:

Understand and follow hotel standards at all times

Handle all guest complaints regarding the housekeeping department in a timely and satisfactory manner

Train new personnel

Monitor inventory of all housekeeping supplies

Inspect rooms to ensure hotel standards are met

Supervise attendance and schedules of the housekeeping employees

Assist with inventory linen

Run interviews for prospective employees

Process applications for prospective employees

Reporting any injury or any misconduct to the office

Manages deep cleaning program

Knowledge of OSHA and safety standards within the Housekeeping department

Work Product:

Attendance logs

Scheduling

Housekeeping assignments

Documentations

Human Resource documents

Performance Measurement:

Safety performance

Completed work assignments

Reporting documents

Appearance

Attendance

Proper Scheduling

Personnel and Labor Management

Staff meetings

Qualifications:

Bachelors Degree

5+ years experience in housekeeping

Proficient in Excel, Power Point, Microsoft Word

Bi-lingual

Experience in managing housekeeping departments with a minimum of 15 employees

Flexible working nights, weekends, and holidays

Working knowledge of Room Management systems (Opera, etc)