Customer Support - HR system

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support:

Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training:

Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding:

Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration:

Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirements

-1-2 year experience in customer support role

- Possess good HR payroll, leave system, CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Entry level independent can try as training will be provided