Control Tower Analyst

Job Title:

Control Tower Analyst

Work Location:

111 Sylvan Ave South, Building L2, Englewood Cliffs, NJ 07632

Work Hours:

Monday to Friday, 08:00 AM - 5:00 PM

Organization:

Control Tower Part

1st Supervisor:

Control Tower Part Leader

2nd Supervisor:

Operation Management Team Leader

Essential Duties and Responsibilities:

Our customer depends on consistent & sustainable logistics service provision stay competitive in the market

Control Tower Analysts serve as the main point of contact for LG Electronics USA and are responsible for providing on-time communication or resolution.

Operation KPI monitoring and reporting

Respond to inquiries from LG Electronics USA (mainly regarding order status)

Communication about Order progress, Delivery Status, ETA communication

Daily progress report by BU(HA, HE, BS/AS), Sales Risk and Plan

Create and submit weekly Operation KPI Result

Plan information communication among WH's, internal department and customer

Create and submit monthly 'Logistics/Transportation Market Trend' report

Data driven operation

Process driven operation

Create and update organization directory (for departments related to operations)

Key Performance Indicators:

Inquiry response speed and precision

Update acquisition speed and precision

Issue Mgmt. logging speed and precision

Weekly Transportation Issue Summary quality

Weekly Voice of Customer report quality

Monthly Logistics/Transportation Market Trend report quality

Education and/or Work Related Requirements:

Bachelor's degree or equivalent preferred

1+ years experience in data entry

2+ years of customer service in logistics, transportation, supply chain or procurement

Need to travel to the cities where our DC's and customers are for meetings

Ability to work occasional overtime hours

Skills in Demand:

Experience with Microsoft Excel (intermediate or better preferred)

Experience with Supply Chain Management systems (TMS, WMS preferred)

Strong communication and detail oriented (Data Analysis Tool- Tableau, Excel and etc)

Problem solving, critical thinking, ability to prioritize time-sensitive situations

Team player

Benefits: Medical, Dental, Vision, Life, STD, LTD, AD&D, FSA, 401K, and PTOs/ paid holidays

Job Type: Full-time, regular

Job Location: Englewood Cliffs, NJ 07632