Production Support Specialist

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Cyprus.

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!

You will work with the technology department to ensure secure and efficient support and deployment of technology applications running within the Axi environment. The role will act as 1st line of support for Axi’s Production Technology Systems and work across multiple technology teams, promoting best practice, and assure supportability and operability of all applications. Incident management is also required when issues arise.

Your EDGE assignment/You will:

Accountable for the support of in-house applications including diagnosis of issues and development of hotfixes, to deliver level 1 & 2 support for both our internal and external systems. ·

First line of support for incident response, diagnosis, and escalation · Comfortable with monitoring and observability systems, ensuring any notifications or alerts are responded to. ·

Contributor to process, procedure & support documentation, ensuring alignment to any change or new development ·

Contributor to service improvement initiatives for operational excellence and process improvement ·

Contributor to developing IT Service Management and DevOps practices into support teams

Are you the one?

Prior experience in coding, with a preference for proficiency in .Net and Mulesoft ESB is essential. ·

3+ years application support role in a 24 x 5 or 24 x 7 operation · Good knowledge of application development and support and database. ·

Proficient in using system and application monitoring products (Zabbix, Datadog) ·

Proficient in incident management and root cause analysis

Understanding of Technology Service Management, knowledge of ITIL desirable

Experience of support within Cloud Service Providers (Azure & AWS)

Exposure to DevOps and Agile ways of working would be an advantage

Axi's bag of delights

Competitive and attractive compensation

Extensive learning opportunities, such as professional training and certifications and soft skills development.

21 annual leave days per year, 5 paid study leave days per year, and 1 paid volunteer day per year.

Subsidized gym membership.

Health Insurance.

Axi's interview journey

Talent Acquisition Interview (45 minutes)

Hiring Manager Interview (1 hour)

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.