Automotive Warranty Analyst

Job Description

Job Title: Warranty Analyst

Location: Montgomery, AL

Shift: 1st

Position Summary:

Analyze data from customer feedback and lead improvement activities in an automotive manufacturing environment.

Essential Functions:

Review and analyze warranty, IQS, and other customer feedback to determine priorities for improvement.

Update customer feedback database with improvement activities and status.

Communicate with cross-functional departments to ensure understanding of customer issues & improvements.

Visit suppliers and/or dealers, when required, to investigate and determine countermeasure effectiveness.

Coordinate and conduct internal campaign for quality flow-outs to customers and issue report.

Investigate and inform responsible departments of external quality concerns. Work with departments to identify root cause, implement containment and develop countermeasures in a timely manner.

Issue reports and presentations regularly to inform customers on progress and results.

Support and coordinate plant-wide and department-wide quality planning, conferences, and events for external customers.

Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements.

Meet all other requirements as assigned.

Position Requirements:

Education

Bachelor’s degree equivalent experience desired

Related Experience

1 – 10 years job related experience preferred

Skills / Knowledge

MS Word, Excel, PowerPoint

GQIS desired

Additional Information:

Position may require occasional travel (domestic or foreign). Flexibility in working hours to include weekends, holidays, and off shift. Position may require on-call

duty or overtime due to overall responsibility.Company Description

Automotive Manufacturer