Customer Service Representative

Job Description

Customer Service Representative

Full-time in office position (Monday-Friday 8-5)

Job Summary

We are looking for a Customer Service Representative to be responsible for answering calls, emails, chats, and voicemails to provide product information and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. The ideal candidate must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

Responsibilities:

Provide Excellent customer care and focus; by assessing customers’ needs and providing the correct answer, troubleshooting, or method for a positive customer experience and ultimate resolution.

Record customer interactions and order changes within company ERP system.

Quickly find answers and respond to customer issues, with a polite, and professional voice and manner

Look for opportunities to up-sell and cross-sell as warranted

Answer and manage incoming calls, emails, chats, and voicemails

Recall, or research answers quickly

Learn and follow all customer service procedures and policies

Meet and exceed personal and team goals

Address returns, refunds, and shipping tracking numbers

Qualifications

1-2 years previous customer service experience

Excellent computer skills

Experienced with Microsoft Office