Product & Delivery Manager

About Us

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Purpose of the role

To lead (dotted lines) the Countries Delivery team in delivering high quality and cost-efficient customer outcomes across Transported by Maersk & Managed by Maersk activities, with full responsibility to monitor the execution of Inland first mile, LCL, Air & CHB. Build an engaged, high performing team capable of collaborating in a matrix environment to achieve the desired customer, cost and standardization outcomes, in line with internal and local regulations.

Responsibilities:

Drive Area Delivery functional outcomes

Ensure consistent high-quality execution of all products within TbM/MbM scope, in line with internal standards and customer promises.

Support & execute the strategy of the Regional & Area Leadership Teams, in conjunction with IBS initiatives.

Monitor the visibility to customers in cooperation with CX on milestones where required (end-to-end across products)

Support the Integration efforts across all Maersk products to enable a seamless end-to-end delivery network across modes of transport.

Drive & monitor the team with a strong orientation towards delivering superior customer outcomes though efficient high-quality delivery networks.

Create an environment for colleagues to grow and thrive, through empowerment, engagement & trust.

Accountability:

To monitor the execution of the country Delivery Teams

Drive and support standardization initiatives across all product execution and provide input to process design

Monitor Vendor management (in conjunction with Procurement)

Monitor timely customer invoicing.

Monitor & drive RICC controls.

Key Metrics:

Shared

Area Scorecard (e.g. volume, profitability)

Customer satisfaction (NPS)

EBIT/GP

RICC Control

Key interdependencies

Internal stakeholders

Sri Lanka Leadership Team

Regional TbM/MbM Leadership team

L&S Product organization

GSC

Finance Business Control

Delivery Team

External stakeholders:

Customers

Vendors

Regulatory & other authorities

Critical competencies:

Ability to lead, coach and motivate teams towards a shared vision with clear goals.

Ability to operate successfully in a complex environment with multiple internal and external stakeholders across several levels.

Ability to influence stakeholders, both internal and external, to achieve our business.

Objectives:

Monitor & drive delivery team to ensure processes are followed and all parameters in dashboard are green.

Supporting the journey to create seamless cargo management solutions across modes of transport.

Drive customer centricity and strike the right balance between a quality strategy in a low margin environment.

#LI-Maersk2024

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

R105138