Customer Service Agent - Ocean

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let us sail towards a brighter, more sustainable future with Maersk.

What we offer:

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized, and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Key Responsibilities

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

- Customer channel management

- Case Management

- Customer onboarding and relationship management

- Contract and dispute management and more.

Administrative stream includes those who primarily support others by performing skilled technical, administrative, or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.

A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.

Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.

The job requires limited job and business knowledge at the time of hiring.

We Are Looking For:

Experience in shipping/logistics with a focus on import/export processes.

Strong English communication skills, both spoken and written.

Calm under pressure, patient in challenging situations.

Committed to continuous learning and improvement.

Proficient in Excel and PowerPoint.

Strong communication skills with a "can do" attitude.

Teamwork-oriented, disciplined, and with high integrity.

Excellent time management skills.

Understand customer needs, onboard new customers, and meet their expectations.

Build and maintain effective relationships with customers and key stakeholders.

Responsible for creating customer value and offering integrated solutions when possible.

Identify and suggest improvements for customer experience and service delivery.

Take ownership of customer experience and focus on continuous improvement.

Monitor and ensure timely response to customer queries.

Collaborate with manager and peers to anticipate and address operational challenges, suggesting proactive solutions.

Engage with customers, shippers, and key stakeholders to review and improve customer experience.

Manage contracts, disputes, and documentation processes.

Cloud telephony, handling calls

Perform other duties as assigned.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

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