Accounts Payable, Commission Analyst, Oder to Cash

Position: L2 Commission Analyst (SIO - Sales Incentive Operations)

Location: RTP/Durham, NC

Fulltime

Responsibilities

· Analyze Helpdesk Ticket and be accountable for resolution of the ticket

· Knows all types of Commission tickets open with the SIO team (6-8 types)

· Collaborate with cross-functional teams on daily basis for issue resolution, clearly provides details with examples for a timely response. Knows when to follow up and/or escalate cross-functional dependent ticket

· Facilitate tracking and maintain data for Compliance, Accuracy, Governance at the project level

· Understand process SLAs, commission calculation, Seller metrics by personas (Product/Services and Software offers)

· Use judgment to set up Webex Teams meet with Seller for the complex case to avoid email back and forth and faster case resolution

· Be the business advisor for Seller and/or with Internal Cross-functional teams to help resolve Commission questions as a single POC

· Help and flag improvement areas related to processes, systems, and procedures if any

· Exercises sound judgment within generally defined processes, tools, and policies in developing methods, techniques, and evaluation criteria for obtaining results

Minimum Qualifications /skills

· Medium/Advanced skills with data, analysis and creation of reports

· Knows to use excel to run reports, Pivot table

· Willingness to grow with the team and tackle process specific tasks as required

· Good conflict resolution skills coupled with a proactive approach to identifying challenges before they reach "critical mass"

· Customer Service experience: Ability to talk to Sales/Seller via Webex Teams or equivalent (Zoom/Microsoft Teams)

Preferred Qualifications/skills

· Preferred experience in order to cash life cycle (accounts receivables, order management) or sales commissions work or sales ops experience

· Previous experience as Customer Support Representative is strongly preferred;

· Proficiency to medium/expert skill level using MS Excel is a must; experience with other database tools is a plus

· Ideal candidate will have experience demonstrating solid analytical skills working with the cross-functional teams like, finance, IT support teams, Sales and Customers

· Excellent communication and problem-solving skills

· English Support – No Language support needed