Director of Information Technology

Meritage Hospitality Group is seeking a Director of Information Technology to join our team!

What You’ll Do

The Director of Information Technology (IT) effectively manages the information technology systems and provides policies, processes and procedures that promote the customer experience and data security. The Director of IT motivates their team and works collaboratively with restaurant operations to provide first-in-class customer service and project management to keep the restaurants running smoothly.

Essential Job Duties:

Sets the strategic vision for the company’s current and future IT state and aligns technology solutions with the company goals

Manage and develop IT team including network administrators, database management, help desk services and project management staff

Analyze business and end-user requirements and processes to identify opportunities for improvement

Translates business requirements to technical solutions at an organizational level

Responsible for IT infrastructure standards to support company growth

Serve as point of escalation review and approval for key issues and decisions

Manage IT governance process, including maintenance of PCI-DSS Compliance at all times

Collaborate with business department leaders to align their technology requirements with IT resources and solutions

Direct all technology related tasks with regards to acquisitions and real estate development

Ensure agreed upon service levels are maintained to support company operations

Ensure compliance with franchisors technology requirements

Drive team towards proactive service and problem resolutions

Provide high service levels to all end-users, systems, various hardware platforms and networks

Manage and maintain enterprise critical data recovery processes

Clear, concise communication to all levels of the organization

After hours support as needed with travel as necessary

Other duties as assigned

What We Expect From You

The IT team at Meritage is made up of dedicated, hard-working individuals who exemplify the core values of Meritage. This team has high expectations for themselves and anyone who desires to join them. They also have a lot of fun together and truly enjoy working with one another. It is a team where excellence is expected and accomplishments are celebrated. To join this team, you’ll need to demonstrate the same high standards.

You’ll also need the following qualifications:

Bachelors’ degree required; Master’s preferred

5 years of IT Leadership

Critical thinking skills

Work collaboratively

Judgment and decision-making ability

Forward thinker, focused on innovation, continuous improvement and efficiency

Ability to effectively manage time

Ability to accomplish goals by working through others

Strong leadership skills and the ability to plan strategically

Skilled in system/process analysis and evaluation

Skilled in negotiation

Ability to understand and express oneself through both written and oral modes of communication

What You Can Expect From Us

In addition to being part of one of the largest and fastest growing Wendy’s franchisees, The Director of IT at Meritage enjoy the following benefits:

Competitive base salary and bonus plans

Health insurance, including medical, dental, vision, and HSA options

Paid Time Off and Holidays

401k with company match

Car and cell phone allowance

Meal discounts at all Meritage affiliated restaurants

Plus various additional perks and benefits

Who We Are:

Meritage Hospitality Group, headquartered in Grand Rapids, MI, is one of the nation’s premier restaurant operators with more than 375 restaurants operating in 16 states. We are one of the largest Wendy’s franchisees and own and operate 7 Taco John's. In addition to quick service, we have developed West Michigan casual dining concepts Stan’s Tacos and Morning Belle. Each of our concepts deliver a distinct dining experience for our guests and a work environment rich with opportunity for our approximately 11,000 team members.

At Meritage, we are Inspired by Opportunity and Achieve Success Through Service. We live by our five Core Values – Uncommon Hospitality, Run It Like You Own It, Collective Genius, The Sky is the Limit, and We Love What We Do. In the past five years, we have doubled in size and will continue to grow with Wendy's, further development of our Morning Bell, and new growth with Taco John's in up to 6 states.

Now is the time to join!

This position requires full time residence in the Grand Rapids, MI area.

We are an Equal Opportunity Employer. Inclusion is at the heart of our business.