Service Advisor

SUMMARY

Pohanka Lexus is hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!

WHY WORK HERE:

Time Magazine National Quality Dealer Award Winner

The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation

Distinguished Service Citation from the Automotive Hall of Fame

WE OFFER:

Medical, Dental

Life and Disability

401K with Company Contribution

Paid Vacation

Paid Personal Leave

Paid Holidays

Bonus Programs

Vehicle Purchase Programs

RESPONSIBILITIES:

Greet customers promptly

Obtain customer and vehicle information

Clearly report all vehicle symptoms as described by the customer

Determine and recommend needed maintenance base on age, mileage and history of vehicle

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow up time

Monitor the progress of each vehicle throughout the day, and updating customers frequently

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers

REQUIREMENTS:

Proven record of achieving exceptional Customer Satisfaction

Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus

Excellent communication skills

Positive and personality

Above average energy level

Personal and professional integrity

About the Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs.

At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential!