L2/L3 Executive Support

Job Title : L2/L3 Executive Support

Location : Boston, MA (Onsite from day one)

Duration : 12 months contract

Responsibilities and Qualifications

Minimum 5 years of forward facing EUC Support experience. Executive Support Experience (Plus)

MS Windows/LINUX (Plus)/Conferencing (Audio/Visual)/MS TEAMS Meetings (Plus)/MS SCCM, Software Center/EUC Security/Corporate Enterprise Support Experience

Professional Appearance and Communications

TEAM Work Environment Experience.

JOB DESCRIPTION

Job Requirements

The IT Senior Engineer/Team Lead shall provide oversight to ensure that information

systems and infrastructure are in accordance with defined requirements, ensure established

processes are followed and that requirements management practices are in place and

conform to system standards. The IT Team Lead shall work on-site and may be required to

travel to locations to support meetings or other activities in support of assigned work. Taking

direction from the Operations manager, the incumbent provides a full range of services

essential for the operation of client computers and peripherals that are maintained by Local

Services. This is a senior-level technical position, requiring a wide variety of experience in

supporting technology in a complex environment. The incumbent will have demonstrated

advanced, in-depth experience with implementing; configuring and supporting Windows

based computers. In-depth proficiency and knowledge and hands-on experience supporting

servers and network technology is also required to be successful in this position. The

incumbent will provide work guidance or orientation for non-routine procedures, complex

issues, and implementation. Duties include level 2 and 3 support of IT applications, products

and services; configuring, installing, and securing computer hardware, software, servers and

peripherals. Updates the technical inventory database and tracking system to reflect current

request status and builds an array of technical documentations.

The incumbent will research, analyze, pilot and repair complex computer hardware and

software problems; will have strong skills in customer service, communication and

collaboration in team environment supporting techs to resolve complex problems. An indepth

knowledge and demonstrated expertise of desktop systems and their interaction with

infrastructure including network, servers, identity management and other integrated

technologies is required. The incumbent must have experience implementing and

supporting complex, integrated systems. Work is subject to general review and approvals of

the supervisor(s).

Position Responsibilities

a) Exceptional communication skills.

b) Knowledgeable about current Microsoft Office Suites.

c) Familiar with backup technologies (VEEAM, Crash plan, Veritas NetBackup etc.).

d) Familiar with anti-virus technologies (McAfee ePO / Symantec Endpoint Protection,

AV Defender, etc.).

e) Familiar with software deployment technologies (SCCM, Altiris, Ghost, any

repackaging tools).

f) Knowledgeable about basic networking (TCP/IP, DNS, routing, sub netting).

g) Familiar with remote access technologies (VPN, dial-up, terminal services).

h) Knowledgeable about current Microsoft Windows operating systems.

i) Thorough understanding of hardware and peripherals with experience supporting

Microsoft operating systems in a networked environment; Windows 7 and above.

j) Experience and skill administering enterprise Microsoft SCCM.

k) Excellent verbal and written communication skills.

l) Self-starter and ability to manage own time effectively.

m) Strong organization skills.

Minimum Qualifications requested but not required

a) 4-year Bachelor's degree.

b) Relevant certifications (MCP, CCNA, etc.)

c) Experience in customer service

d) Proven analytical, troubleshooting and problem solving skills.

e) 4-5 years of technical support or 2 - 3 yearsÂÂ junior system administrator experience.