CCM Care Navigator

We are looking for individuals who believe in empowering patients and their physicians is vital in improving health outcomes using an innovative platform for modern, proactive patient care. We are seeking a dedicated and empathetic candidate for our Care Navigator position to directly impact patient health with our virtual care.

The Care Navigator will be responsible in chronic care management and/or remote patient monitoring, in partnership with a healthcare system. Successful candidates will bring experience in educating patients on chronic diseases such as hypertension and diabetes. You will need to be organized and agile in addressing patient needs, and thoroughly document any and all interactions.

Skills and Qualifications:

1-4 years of experience primary care practice or chronic care management

The ideal candidate should be comfortable managing patients via phone, video or texting

Has experience working and documenting an EMR (Electronic Medical Record)

High computer literacy, comfortable learning and using digital health portal

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision

Possess excellent time management and organizational skills

Engaging personality with the desire to learn new topics and provide health education

Pays attention to detail for each task

Is friendly, reliable, and detail-oriented

Is comfortable and confident when speaking to patients

Serves as the primary point of contact for telephone patients with a variety of health or illness questions

Is a positive individual and works well in team environments

Fluent in the English and Spanish

Responsibilities

This position will be remote-with some potential in person meetings

Responds promptly by phone when call is received, and completes task in timely fashion

Reviews patient alerts triggered, reaches out to patient, access situation and provides clinical guidance within their scope of practice

Completes all documentation in a timely manner.

Collects subjective data related to the presenting problem and medical history

Communicates patient information to the patient's provider (following protocols)

Utilizes critical thinking and problem solving skills to recognize and match symptoms to protocol, assigning acuity (emergent, urgent, acute and non-acute) and ensuring safe, timely disposition of health related calls

Works scheduled shift, shift times are subject to vary

Can be a combination of days and evenings hours

Work at least 8 hours in a shift

May have weekend hours

Other Considerations:

English: Excellent verbal, written and listening in English is a requirement. All applicants must submit their resumes in English. All applications in Spanish will be automatically discarded.

Certificate or degree from medical school.