Police Dispatcher (PT/FT)

Salary : $5,152.71 - $6,263.15 Monthly

Location : City of Azusa, CA

Job Type: Full-Time

Job Number: 23-14

Department: Police

Opening Date: 04/06/2023

Closing Date: Continuous

Definition

Offering Excellent Benefits

$1,500 - Monthly Flexible Benefit Plan Contribution for Medical Benefits.

Bilingual Incentive Pay, Longevity Pay & so much more!A VALID TYPING CERTIFICATE VERIFYING A TYPING SPEED OF 40 NET WORDS PER MINUTE IS REQUIRED AT THE TIME OF APPLICATION.

The typing certificate must be dated no earlier than 12 months from the date you apply and must indicate the testing source and indicate that the typing test was a five-minute timed test. Failure to adhere to these requirements will result in disqualification for this position.

PLEASE NOTE: WE DO NOT ACCEPT ONLINE TYPING TESTS.

Certification may be in the form of a certificate, letter, or test results form and must clearly state the following:

Your name

Name of the issuing agency. Agencies acceptable are a government agency, a temporary employment agency, a business college, an adult school, or a public school system

The date of your test. The test must be dated within 1 year of the final filing date of the recruitment

Gross typing speed, errors, and net typing speed of the test. The minimum net typing requirements for these positions are stated in the job announcement.The following agencies are examples of acceptable issuing agencies that administer typing tests to the public (The City of Azusa is not responsible for the administration and/or accuracy of tests and certificates issued by these agencies)

Acceptable Issuing Agencies

Olympic Personnel Services

588 South Grand Avenue

Covina, CA 91722

Ph:

Walk in available

Call for fee inquiry

Glendora Employment Agency, Inc.

203 So. Glendora Ave., Suite C.

Glendora, CA 91741

Ph:

Call for an appointment and fee

Azusa Adult School

1134 S. Barranca Ave Rm 17B

Glendora CA 91740

Time: Monday and Wednesday

9 AM to 12 Noon

6 PM to 9 PM

Call for fee inquiry

Essential Functions

Receives requests for police or other emergency services over the phone; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required; monitors other radio frequencies to be aware of incidents elsewhere that may affect City police operations; monitors cameras throughout the building.

Dispatches, as necessary, police units in response to calls for service or request from officers in the field; uses law enforcement terminology and cites Code sections by number; calls public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and requests mutual assistance when necessary.

Keeps track of police unit locations and status; maintains constant radio communication with personnel in the field; runs warrant checks on subjects, registration checks on vehicles, and property checks; relays information and instructions to personnel in the field.

Maintains accurate log of incoming service requests and actions taken; prepares other reports and records as directed; maintains files necessary for dispatch as assigned; enters, updates, and retrieves information from the computer and teletype networks.

Provides general information to the public; as necessary, refers callers to appropriate agencies; calms angered or distraught callers; maintains calm in radio transmissions during hectic, tense, and dangerous situations; may assist citizens and police officers with translation related needs.

Provides temporary and vacation relief for other staff as necessary; may search prisoners on an as needed basis and supervise and care for infants and children awaiting transportation.

Marginal Functions:These are position functions which may be changed, deleted or reassigned to accommodate an individual with a disability.

Qualification Guidelines

Education and/or Experience:

Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance. Example combinations include graduation from high school or equivalent AND two (2) years of experience in typing and general clerical work including one year of experience with required considerable public contact.

Preferred Knowledge, Skill, and Abilities:

Considerable knowledge of office procedures, record keeping system, forms correspondence, reports and other materials common to operation of a police department; police dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency; agencies involved with police activities; Penal Code, Vehicle Code, and local municipal code; 911 system and TDD Deaf Translation System; computerized systems used in municipal law enforcement agencies.

Ability of communicate clearly and concisely, both orally and in writing; type accurately at a speed of not less than 40 net words per minute; understand and follow oral and written instructions; learn and follow standard broadcasting procedures and rules; learn and utilize a wide variety of codes and computer commands; spell accurately; work various shifts; operate computer terminal and other office equipment quickly; accurately, and at times, concurrently; respond to emergency and problem situations effectively; understand, explain and apply policies and procedures; dispatch police units quickly and effectively; speak clearly and precisely; work under pressure and exercise good judgment; effectively communicate and elicit information from upset and irate citizens; work with minimum supervision.

SPECIAL REQUIREMENTS

THE COMPLETE EXAMINATION PROCESS INCLUDES A ONE-YEAR WORKING TEST PERIOD (PROBATIONARY PERIOD), DURING WHICH THE SELECTED CANDIDATE MUST SUCCESSFULLY COMPLETE A P.O.S.T. PUBLIC SAFETY DISPATCHER BASIC COURSE BEFORE A REGULAR APPOINTMENT CAN BE CONSIDERED.

A VALID TYPING CERTIFICATE VERIFYING A TYPING SPEED OF 40 NET WORDS PER MINUTE IS REQUIRED AT THE TIME OF APPLICATION.

The typing certificate must be dated no earlier than 12 months from the date you apply and must indicate the testing source and indicate that the typing test was a five-minute timed test. Failure to adhere to these requirements will result in disqualification for this position.

NOTE: THIS POSITION REQUIRES WORKING ROTATING SHIFTS WITH VARYING WORK HOURS, INCLUDING NIGHTS AND WEEKENDS. CIVILIAN UNIFORMS WILL BE REQUIRED.

SELECTION PROCEDURE: After the testing process, the top-scoring candidates will be placed on an eligibility list. Candidates may be invited to begin the background process after the list is approved. Candidates who are selected will undergo an extensive background process including polygraph, criminal history, credit history, driving record, military history, civil records check, past & current employers, drug & alcohol abuse, education, and reference contacts. Candidates who successfully pass the background investigation may be selected for a position and receive a conditional offer of employment contingent upon psychological and medical examinations by City-selected medical professionals.

Special Requirements/Physical, Mental, Environmental Conditions

This position also requires extensive and repetitive physical activity involving the arms, wrists, and hands, including writing and using a keyboard and mouse to operate a personal computer. Position requires sitting for long periods of time. It also requires physical abilities associated with the ability to read, write and communicate orally clearly and effectively. Work environment does not require any extraordinary physical strength, heavy lifting, or other special physical qualifications. These requirements may be accommodated for qualified individuals requiring and requesting an accommodation.

Recruitment Process:

All applicants are required to submit a complete City application at . Applications must be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. Applications that are submitted without a resume, or have unanswered supplemental questions, may be deemed incomplete.

The City of Azusa is an equal-opportunity employer that is committed to inclusion and diversity. The City does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is dedicated to making its programs, services, and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact Human Resources at before the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request.

The City of Azusa and Azusa Police Department offer a wide-variety of Benefits, including:

Flexible Work Schedule - 4/10 or 3/12.5 schedule

Annual Cost of Living increases thru July 31, 2024

CalPERS Retirement

City-Paid Deferred Compensation

Health Reimbursement Account contribution

Education Incentive

Bi-lingual Pay

Longevity Premium

$1,500 monthly Flexible Benefit/Medical Contribution (with cash-in-lieu for opt-out option)

A variety of options for Medical, Dental, and Vision insurance along with supplemental insurance, such as Flexible Spending/Dependent Care Accounts, Critical Illness, Accident Only, and many more.

Life Insurance

Short-Term and Long-Term Disability Insurance

Opportunity for Overtime, Callback, Training, and Shift Differential Pay

Tuition Reimbursement at 100% of Cal State rate

10 City-paid Holidays and generous Sick, Vacation, Floating Holiday, Administrative, and Bereavement LeavesFor specific details on the Civilian Association of Police Personnel (CAPP) benefits, please visit

MOU Term: August 1, 2020 through July 31, 2024

01

Please select the highest level of education you have:

Master's Degree or higher

Bachelor's Degree

Associate's Degree

Some College and Certificate(s)

High School Diploma or equivalent

I do not have education equivalent to the 12th grade

02

Please select the years of experience you possess in typing and general clerical work.

3 or more years of experience

2-3 years of experience

1-2 years of experience

Less than 1 year of experience

I do not have experience in this area

03

Please select the choice that best describes your years of experience working with the public.

3 or more years of experience.

2-3 years of experience.

1-2 years of experience.

Less than 1 year of experience.

I do not have any experience in this area

04

Are you available to work various shifts including but not limited to weekdays, weekends, evenings and holidays?

Yes

No

05

PLEASE READ: A valid typing certificate verifying a typing speed of 40 net words per minute must be submitted along with your online application in order to be considered. Applications without a valid typing certificate will be automatically disqualified from the recruitment process. Please note, we do not accept online typing certificates.

I acknowledge this requirement

I do not acknowledge this requirement

06

PLEASE READ: A current resume must be submitted along with your online application in order to be considered. Applications without resumes will be automatically disqualified from the recruitment process.

Acknowledged

Required Question